Number of Positions: 1
Maximum Age: 55 years

Qualification Required

• BBA

• BS Supply Chain Management

• MPA

Preferred: Master’s degree in relevant field

Experience Required

• Minimum 5+ years in logistics, transport operations, telematics, cargo tracking, or control room management.

• Exposure to ports, terminals, customs, or government-regulated operations is a strong advantage.

Key Skills & Competencies

• Strong operational leadership and team management skills

• Excellent coordination and communication, especially with government/regulatory authorities

• Understanding of GPS tracking systems, IoT devices, and control room operations

• Analytical, problem-solving, and decision-making capabilities

• Ability to work under pressure in fast-paced, compliance-driven environments

• Proficiency in MS Office, operational dashboards, and reporting tools

• Flexibility to work extended hours, shifts, and weekends

Job Expectations

• Lead and manage end-to-end cargo and vehicle tracking operations in compliance with FBR regulations, customs laws, and SOPs

• Ensure uninterrupted operations through effective planning, execution, and supervision of control room and field teams

• Oversee tracker and e-seal installation, removal, recovery, and reconciliation processes

• Manage 24/7 control room operations, including shift rostering, monitoring standards, alert escalation, and SOP compliance

• Supervise field teams to ensure timely, accurate, and compliant device installation/removal

• Ensure safe recovery, accountability, and handover of equipment

• Maintain liaison with Pakistan Customs Collectorates, port authorities, terminals, bonded carriers, and other government departments

• Represent NLC at ports, terminals, and coordination meetings when required

• Lead incident, exception, and crisis management, ensuring rapid response and corrective action

• Escalate critical operational issues to senior management with clear recommendations

• Recruit, train, manage, and evaluate control room operators, supervisors, installers, and field staff

• Standardize training for all operational staff as per SOPs and compliance requirements

• Foster a disciplined, performance-driven, and collaborative team culture

• Maintain accurate operational logs, data integrity, and reporting

• Submit daily, weekly, and monthly operational reports to senior management

• Coordinate with Technology/IT teams to support system testing and resolve operational issues

• Develop, implement, and continuously improve operational SOPs

• Ensure strict adherence to internal controls, safety standards, and compliance

• Perform any other operational duties assigned by management