Positions: 1
Grade: OG-III
Department: Business Banking

About the Role

As a Relationship Officer – Asset at Mobilink Microfinance Bank Ltd. (MMBL), you will play a key role in managing client relationships and promoting the bank’s financial products. You will understand clients’ unique financial needs, provide tailored solutions, and act as a trusted point of contact to enhance their banking experience. Your efforts will directly contribute to achieving sales targets and supporting the bank’s growth objectives.

Key Responsibilities

• Implement approved sales and service plans in coordination with Branch Manager/Relationship Manager.

• Build strong customer relationships to sell banking products in compliance with bank SOPs and ethics.

• Achieve sales and loan targets while avoiding improper practices such as family loaning or activist-based lending.

• Promote bank products through effective marketing strategies and identification of new business opportunities.

• Evaluate client profiles using credit principles and ensure proper documentation of loans.

• Conduct market assessments to explore new areas and optimize existing territories.

• Prepare weekly field activity plans and monitor deviations with line manager guidance.

• Ensure proactive loan collection and timely repayment while maintaining strict compliance with SOPs.

• Maintain internal and external customer satisfaction by delivering excellent service.

• Report potential fraud or financial risks promptly to the line manager or HOD.

• Continuously update product knowledge and recommend improvements based on feedback.

• Ensure adherence to SBP regulations and internal control standards to protect the bank’s reputation.

Qualifications & Requirements

• Bachelor’s degree from a reputable institution; MBA is preferred.

• 0–1 years of relevant experience in banking, sales, or a related field.

• Strong interpersonal, communication, and negotiation skills.

• Customer-centric mindset with the ability to manage multiple priorities effectively.

About MMBL

Mobilink Microfinance Bank Ltd. serves over 48 million registered users, including 20+ million monthly active customers across Pakistan. Combining traditional microfinance with digital banking, MMBL operates 114+ branches and 270,000 branchless banking agents. Our services include USSD-based digital channels, savings, MSME loans, housing loans, remittances, bill collection, mobile wallets, insurance, and G2P/B2B/B2P payments.

We are committed to innovation, teamwork, and a customer-first approach, playing a leading role in financial inclusion.

Why Join MMBL?

This is an opportunity to make a meaningful impact by driving financial inclusion and supporting clients with tailored banking solutions. Join a dynamic, innovative, and collaborative team that empowers millions across Pakistan to achieve financial success.