The General Banking Officer (GBO) plays a vital role in delivering exceptional branch banking services and ensuring smooth day-to-day operations. This position is responsible for handling customer transactions, account management processes, operational support, and regulatory compliance while maintaining high service standards.

Key Responsibilities

Branch Operations & Customer Service

• Deliver efficient customer service in line with service quality standards.

• Handle account opening, closures, dormancy marking/removal, stop payments, deceased cases, and level migrations (Core & JazzCash customers).

• Process non-financial transactions accurately as per SOPs.

• Manage customer queries and complaints within defined TAT.

• Cross-sell bank products and guide walk-in customers appropriately.

Operational & Compliance Tasks

• Prepare and maintain branch reports for CSM and Head Office.

• Reconcile Sundry & Suspense accounts.

• Scan/upload SS cards and manage clearing instruments.

• Issue/destruct cheque books, TDRs, and Banker’s Cheques with proper balancing.

• Participate in Gold Loan assessments and process deceased customer refunds.

Cash & Teller Operations (Backup Role)

• Process cash deposits and withdrawals as per Ops Manual.

• Ensure end-of-day cash balancing (Physical Cash vs. T24 System).

• Maintain teller registers, vault position sheets, SBP sheets, and daily cash reports.

• Identify and report counterfeit notes.

• Ensure compliance with SBP Clean Notes Policy.

• Manage vault/till cash transfers and key custody as per SOP.

Administrative & Inventory Management

• Conduct annual physical verification of fixed assets and reconcile registers.

• Act as custodian of security stationery, cheque books, ATM cards, and stamps.

• Provide administrative support in coordination with Branch Manager/CSM.

Eligibility Criteria

• Bachelor’s degree from a reputable institution (relevant field preferred).

• Minimum 2 years of relevant banking experience.

• Strong communication, customer handling, and operational skills.

• Sound understanding of branch operations and regulatory compliance.

About MMBL

Mobilink Microfinance Bank Ltd. is one of Pakistan’s leading digital microfinance banks, serving over 48 million registered users, including 20+ million monthly active customers nationwide. With a hybrid model combining microfinance and digital banking, MMBL operates 114+ branches and 270,000+ branchless banking agents, promoting financial inclusion across Pakistan.

Why Join MMBL?

Join a forward-thinking organization committed to innovation, teamwork, and customer-centric excellence. Be part of a mission-driven team empowering millions through digital and financial solutions.

📌 Apply now and become part of a transformative banking journey!