Location: Thokar Niaz Baig Flyover, Lahore

About the Company

METRO Pakistan (Pvt) Ltd began operations in Pakistan in 2007 with its first cash & carry wholesale center and rapidly expanded nationwide. Following the strategic merger with Makro-Habib in 2012, the company strengthened its market leadership and operational excellence.

Today, METRO Pakistan operates 10 wholesale centers across Lahore, Karachi, Islamabad, and Faisalabad, serving thousands of business customers daily. It is part of METRO Cash & Carry, a global leader in self-service wholesale with operations in over 20 countries.

Job Summary

The Department Manager – Dairy, Bakery & Frozen is responsible for overseeing daily operations of the department, ensuring optimal stock levels, achieving sales targets, maintaining visual merchandising standards, and leading a high-performing team to deliver exceptional customer service and operational excellence.

Key Responsibilities

• Manage stock ordering and maintain optimum inventory levels

• Lead and supervise Store Associates for merchandising, shelf management, stock control, and department cleanliness

• Drive productivity improvements and operational efficiency

• Achieve departmental sales targets and profitability goals

• Execute mechanized night operations in line with DSO (Dark Store Operations) protocols to ensure store readiness

• Ensure product presentation aligns with approved Planograms

• Maintain compliance with SOPs, company policies, and operational protocols

• Manage secondary displays according to BMPL guidelines

• Monitor product expiries and implement FIFO practices consistently

• Control shrinkage within approved limits while ensuring product availability and proper placement

• Address customer complaints professionally and propose effective solutions

• Ensure team discipline, punctuality, and adherence to uniform guidelines

Requirements

• Bachelor’s degree preferred (Intermediate qualification acceptable with strong experience)

• Minimum 6 years of relevant retail/wholesale experience

• Strong leadership and team management skills

• Solid understanding of inventory management and merchandising standards

• Ability to work in a fast-paced retail environment