Department: Security

Job Overview

Chase Up is seeking an experienced Department Manager – Security to oversee store security operations, ensure loss prevention, and maintain a safe environment for customers, staff, and assets. The role requires strong leadership, vigilance, and the ability to manage security teams across retail operations.

Job Requirements

Qualification

Minimum Intermediate (FA/FSc or equivalent).

Experience

• 5–7 years of experience in Security Management or Loss Prevention.

• Preferably within Retail, FMCG, Multi-Store Operations, or Large-Scale Facilities.

• Experience in inventory control, security audits, investigations, and surveillance systems is required.

Preferred Background

Candidates with experience in the following industries will be preferred:

• Retail security operations

• FMCG sector

• Manufacturing facilities

• Large commercial or multi-branch operations

Key Responsibilities

• Supervise and manage security guards, ensuring effective deployment across the store.

• Monitor CCTV and surveillance systems to identify and respond to suspicious activities.

• Implement measures to prevent theft, shoplifting, and internal shrinkage.

• Conduct regular security inspections and risk assessments across store premises.

• Coordinate with store management on security operations and incident reporting.

• Investigate security incidents, theft cases, and policy violations, and prepare detailed reports.

• Ensure proper entry and exit control for employees, vendors, and visitors.

• Monitor warehouse and stock areas to safeguard inventory and prevent losses.

• Train security staff on safety procedures, emergency response, and customer interaction.

• Ensure compliance with company security policies and standard operating procedures (SOPs).

• Coordinate with law enforcement agencies when necessary.

• Manage emergency situations including fire incidents, evacuations, and medical emergencies.