• Positions: 1

• Grade: Bank Contract

• Department: Business Banking

A Relationship Officer – Deposit at Mobilink Microfinance Bank is responsible for building and managing relationships with individual and corporate customers regarding their deposit accounts. The role focuses on acquiring new clients, retaining existing customers, and effectively meeting deposit-related banking needs while supporting the bank’s liability growth and cross-selling objectives.

Key Responsibilities

• Execute customer acquisition strategies to develop a strong deposit portfolio and achieve liability growth targets.

• Build and maintain a CALSA / Term Deposit (TD) customer base within the defined timelines.

• Achieve assigned portfolio targets (CALSA / Savings Accounts / Term Deposits) on weekly, monthly, quarterly, and annual basis.

• Recruit and onboard Freelancers / Brand Ambassadors to develop a retail deposit mobilization team of up to 25 members.

• Maintain the targeted portfolio mix between CASA and Term Deposits.

• Mobilize fairly priced deposits through multiple customer accounts to support retail deposit growth.

• Develop and sustain long-term relationships with key prospective and existing clients.

• Ensure compliance with bank policies, procedures, and strategies while coordinating with internal branch units.

• Maintain daily deposit mobilization and New-to-Bank (NTB) account opening targets.

• Identify customer challenges and coordinate with Relationship Managers / Branch Managers for effective solutions.

• Identify opportunities for cross-selling and upselling banking products.

• Monitor competitor activities to proactively retain and satisfy customers.

• Deliver excellent customer service to enhance the bank’s reputation.

• Resolve customer complaints in a timely and professional manner.

• Perform any additional tasks assigned by the Line Manager efficiently.

Eligibility Criteria

• Bachelor’s degree from a reputable institution in Business Administration, Commerce, Accounting, Marketing, Economics, Finance, or equivalent.

• Strong understanding of deposit products and banking operations.

• Knowledge of CASA fundamentals and portfolio growth strategies.

• Minimum 1 year of relevant experience in sales, operations, or management (preferably in retail / consumer banking or related industries).

About the Organization

Mobilink Microfinance Bank Ltd. serves 48+ million registered users, including 20+ million monthly active customers across Pakistan. With a hybrid banking model combining traditional microfinance and digital innovation, the bank operates 114+ branches and 270,000 branchless banking agents nationwide.

Its services include savings products, MSME financing, housing loans, remittances, bill collections, mobile wallets, insurance, and digital payment solutions — playing a vital role in promoting financial inclusion.

The organization promotes a culture of innovation, collaboration, entrepreneurship, and customer-centricity, creating a positive and growth-oriented workplace.

Why Join Us? 🌟

This role offers a unique opportunity to contribute to digital transformation in banking while empowering millions of customers with financial tools for success. Join a dynamic team focused on impact, growth, and innovation.