• Positions: 1
• Grade: OG-III
• Department: Branch Operations

A General Banking Officer (GBO) plays a vital role in ensuring smooth branch operations and delivering excellent customer service. The role involves managing account-related processes, handling customer queries and complaints, performing non-financial transactions, and supporting administrative and operational activities within the branch. The position also requires maintaining inventory records, safeguarding security stationery, and ensuring compliance with banking regulations and internal procedures.

🎯 Key Responsibilities

• Deliver efficient and high-quality customer service in line with branch service standards and performance indicators.
• Perform operational tasks across various segments of branch banking at maker/inputter level.
• Manage account opening and related activities such as dormancy marking/removal, stop payment handling, account closures, loan account processing, deceased customer updates, and level migrations for Core Banking and JazzCash customers.
• Assist in Gold Loan assessments and maintain related documentation.
• Process all non-financial transactions accurately as per Standard Operating Procedures (SOPs).
• Prepare and submit operational reports to the Customer Services Manager (CSM) and Head Office.
• Handle customer queries and complaints, providing timely and effective solutions within defined turnaround times (TAT).
• Cross-sell banking products and guide walk-in customers towards appropriate banking services.
• Maintain and update operational registers, records, and reconcile Sundry and Suspense accounts.
• Scan and upload SS cards daily and process clearing instruments including return marking.
• Manage issuance, destruction, and balancing of cheque books, Banker’s Cheques, and Term Deposit Receipts (TDRs).
• Act as custodian for cheque books, ATM cards, keys, and official stamps as per SOPs.
• Support teller operations when required, including cash deposits, withdrawals, sorting, balancing, and counterfeit note identification.
• Ensure proper cash transfer between till and vault at start and end of day and maintain all cash-related registers and reports.
• Verify fixed asset inventory annually through physical checks and reconcile asset registers.
• Provide administrative support to branch management in coordination with CSM and Branch Manager.
• Perform any additional tasks assigned by the Line Manager.

👤 Eligibility Criteria

• Bachelor’s degree from a recognized institution in a relevant field.
• Minimum 2 years of relevant banking or financial services experience.
• Strong customer service, operational accuracy, and compliance awareness.

🏦 About MMBL

Mobilink Microfinance Bank Ltd. serves over 48 million registered users, including more than 20 million monthly active customers across Pakistan. With a hybrid model combining traditional microfinance and digital/mobile banking solutions, MMBL operates 114+ branches and 270,000 branchless banking agents nationwide. The bank offers a wide range of services including savings accounts, MSME and housing loans, remittances, mobile wallets, bill payments, insurance, and digital financial solutions — playing a key role in promoting financial inclusion.

⭐ Why Join MMBL?

• Opportunity to contribute to meaningful financial inclusion initiatives
• Exposure to innovative digital banking environments
• Collaborative and customer-centric workplace culture
• Professional growth and learning opportunities