Function: Customer Development / Business Excellence
Work Level: WL1
Reports To: Country Head / BEX Lead
Scope: National

About Unilever Food Solutions (UFS)

Unilever Food Solutions (UFS) is one of the largest business units of Unilever and a global leader in the food service industry, operating in over 76 countries with around 4,000 employees. UFS follows a unique B2B model focused on serving chefs and food operators by delivering innovative, high-quality solutions.

With a strong growth vision for 2030, UFS aims to lead through product superiority, AI-powered customer experiences, and a winning culture. The organization fosters an entrepreneurial environment built on speed, simplicity, trust, and continuous learning—empowering employees to grow and thrive.

Job Purpose

This role is ideal for individuals passionate about business excellence, category planning, and digital transformation. You will play a key role in driving business performance, enhancing customer reach, and ensuring excellence in execution across the country.

Key Responsibilities

• Develop and execute reach & penetration strategies within the Integrated Business Plan (IBP)
• Lead Business Excellence (BEX) and Customer Development (CD) operations for effective field execution
• Act as a change leader for digital transformation across sales and marketing teams
• Manage BEX budget including CRM, data automation, and analytics improvements
• Own Reach & Penetration OKRs at country level
• Design and improve customer journeys and lead management systems
• Deliver data-driven insights to enhance incentive structures and performance
• Ensure data quality, standardization, and reporting accuracy
• Develop local dashboards and analytics tools
• Oversee partner operations, ensuring stock and data accuracy
• Execute Push, Pull, and Chains category strategies end-to-end
• Collaborate with marketing, sales, and supply chain teams for alignment
• Ensure SOP compliance and operational excellence

Requirements

Education & Experience

• Bachelor’s degree (Business, Sales, or Marketing preferred)
• 2–3 years of experience in Sales or Marketing
• Experience in B2B / HoReCa sector preferred
• Background in food or FMCG industry is a plus

Skills

• Strong communication and negotiation skills
• Excellent problem-solving and analytical abilities
• Experience in field sales and customer engagement
• Ability to manage multiple priorities and deadlines
• Strong teamwork and people management skills
• Knowledge of advanced business analytics

Leadership Expectations

• Deliver high performance with resilience and accountability
• Continuously seek improvement and innovation
• Use data-driven thinking to identify opportunities
• Collaborate effectively and contribute to a winning team culture

Diversity & Inclusion

Unilever is committed to building a diverse and inclusive workplace. Candidates from all backgrounds are encouraged to apply. Support and accommodations are available throughout the recruitment process.

How to Apply

Interested candidates are encouraged to apply and be part of a high-performing global team driving innovation in the food service industry.