• Position: Relationship Officer SME
• Grade: OG-III
• Department: Business Banking
• Job Type: Permanent

Mobilink Microfinance Bank is hiring a Relationship Officer SME (Small & Medium Enterprises) to manage and grow relationships with business clients. The role focuses on driving sales, supporting SME customers, and ensuring high-quality service delivery while maintaining compliance with banking standards.

Key Responsibilities

• Execute sales and service plans to achieve branch growth targets in coordination with BM/RM.
• Conduct market research to identify new business opportunities and evaluate existing markets.
• Build strong client relationships and promote bank products as per SOPs.
• Achieve assigned sales targets with ethical and compliant practices.
• Evaluate customer profiles using credit assessment principles (Five C’s of Credit).
• Ensure proper loan processing, documentation, and compliance with bank policies.
• Perform field visits and verification of prospective clients.
• Monitor loan repayments and ensure timely collections.
• Promote company products and develop effective marketing strategies.
• Maintain accurate handling of customer documents and avoid cash handling unless strictly required under policy.
• Conduct regular client meetings and maintain long-term relationships.
• Ensure excellent customer service and avoid complaints by following fair treatment policies.
• Report any fraud, risk, or suspicious activity to management.
• Comply with all SBP regulations and internal SOPs.

Eligibility Criteria

• Bachelor’s degree (MBA preferred) from a reputable institution.
• 1–2 years of relevant experience (preferred).
• Strong communication, sales, and relationship management skills.

About MMBL

Mobilink Microfinance Bank serves millions of customers across Pakistan through a hybrid model of microfinance and digital banking. With an extensive branch network and branchless banking agents, MMBL plays a key role in promoting financial inclusion and empowering individuals and businesses.

Why Join MMBL?

• Opportunity to contribute to financial inclusion in Pakistan
• Dynamic and growth-oriented work environment
• Focus on innovation, teamwork, and customer success
• Career development in digital and microfinance banking