• Grade: OG-III
• Department: Business Banking
• Positions: 1

Mobilink Microfinance Bank (MMBL) is seeking a motivated and customer-focused Relationship Officer Asset to join its Business Banking team. This role is key to building strong client relationships, driving asset sales, and delivering tailored financial solutions. The ideal candidate will play a frontline role in expanding the bank’s customer base while ensuring compliance with banking standards and ethical practices.

Key Responsibilities

• Execute approved sales and service plans in coordination with Branch/Relationship Managers to achieve growth targets.
• Build and maintain strong customer relationships through effective communication and service delivery.
• Achieve assigned sales targets while strictly adhering to bank SOPs and ethical practices.
• Promote and sell asset-based financial products, particularly loans, to enhance business profitability.
• Identify new business opportunities through market research and customer prospecting.
• Evaluate customer profiles using the Five C’s of Credit (Character, Capacity, Capital, Collateral, Conditions).
• Clearly communicate product features, terms, and conditions to customers.
• Conduct field visits and physical verifications of prospective clients.
• Ensure timely loan repayments and maintain 100% recovery through proactive follow-ups.
• Safeguard customer documentation and ensure compliance with bank policies.
• Avoid cash handling unless strictly required under compliance guidelines.
• Prepare weekly field activity plans and report progress to management.
• Conduct regular customer meetings as per product requirements.
• Stay updated on product knowledge and suggest improvements based on feedback.
• Ensure excellent service standards and resolve customer complaints effectively.
• Report any fraudulent or suspicious activities to management.
• Maintain strict compliance with SBP regulations and internal policies.

Eligibility Criteria

• Bachelor’s degree (MBA preferred) from a recognized institution.
• 0–1 year of relevant experience (fresh candidates are encouraged to apply).
• Strong communication, persuasion, and negotiation skills.
• Basic understanding of banking products and credit evaluation.
• Ability to work in the field and meet sales targets.

About Mobilink Microfinance Bank (MMBL)

Mobilink Microfinance Bank Ltd. is one of Pakistan’s leading digital microfinance institutions, serving 48+ million registered users and 20+ million monthly active customers nationwide. With a strong network of branches and branchless banking agents, MMBL combines traditional microfinance with innovative digital solutions, offering services such as:

• Micro-enterprise and housing loans
• Mobile wallets and digital payments
• Remittances and bill payments
• Insurance and financial inclusion services

MMBL is committed to innovation, teamwork, and a customer-centric approach, making it an ideal workplace for professionals seeking growth and impact.

Why Join MMBL?

Join a purpose-driven organization focused on financial inclusion and digital transformation. This is your opportunity to build a rewarding career while contributing to empowering millions across Pakistan.