• Positions: 1
• Grade: OG-III
• Department: Business Banking 

The Relationship Officer Asset plays a vital role in strengthening customer relationships and driving the bank’s asset portfolio growth. This position focuses on understanding customers’ financial needs, promoting suitable loan products, and ensuring high-quality service delivery.

The role requires proactive field engagement, ethical sales practices, and strong customer relationship management to enhance the overall banking experience while supporting business objectives.

What Does a Relationship Officer Asset Do?

• Execute approved sales and service plans in coordination with Branch Manager / Relationship Manager to achieve business growth targets.
• Develop customer relationships by identifying prospects and promoting banking products as per defined SOPs.
• Achieve assigned sales targets with integrity, professionalism, and compliance with ethical standards.
• Ensure genuine loan sales while avoiding irregular practices such as family lending or adjustment lending.
• Contribute to profitability by expanding the customer base and promoting asset products.
• Conduct market visits and research to identify new business opportunities and evaluate existing markets.
• Assess customer profiles using credit evaluation principles (Five C’s of Credit).
• Clearly communicate product features, terms, and conditions to customers.
• Perform physical verification of clients to ensure authenticity and performance monitoring.
• Facilitate timely loan collections through customer follow-ups and awareness.
• Safeguard customer legal documentation and ensure proper handling procedures.
• Guide customers to make loan repayments through official banking channels.
• Prepare weekly field activity plans and review performance with the line manager.
• Maintain strong, long-term customer relationships through regular meetings and service support.
• Ensure strict compliance with internal policies, regulatory requirements, and service standards.
• Report any suspicious or fraudulent activities to the line manager promptly.
• Continuously enhance product knowledge and recommend improvements based on market feedback.

What Are We Looking For?

• Bachelor’s degree from a reputable institution (MBA preferred).
• 0–1 year of relevant experience in sales, banking, or financial services.
• Strong communication, persuasion, and negotiation skills.
• Field mobility and willingness to meet customers regularly.
• Basic understanding of credit assessment and customer relationship management.

Job Location

📍 Gujar Khan Branch

About MMBL

Mobilink Microfinance Bank Ltd. is one of Pakistan’s leading microfinance institutions, serving millions of customers through a hybrid model that combines traditional banking with digital financial services. The bank promotes financial inclusion by offering a wide range of products including micro-enterprise loans, housing finance, remittances, mobile wallets, insurance, and digital payment solutions.

MMBL fosters a collaborative and innovative work environment focused on customer excellence and sustainable growth.

Why Join MMBL? 🌟

This role offers an exciting opportunity to contribute to financial empowerment and digital transformation. If you are passionate about sales, customer engagement, and making a meaningful impact in communities, this position provides a strong platform for career growth and professional development.