📍 Sialkot, Muzaffargarh & Lahore, Pakistan

Job Overview

Step into a role where customer experience isn’t just a metric, it’s a mission. As a Service Quality Consultant, you will act as a bridge between service standards and real-world execution, ensuring every branch delivers excellence with consistency and care.

Eligibility Criteria

🎓 Qualifications

• Minimum Bachelor’s degree (Master’s preferred) from an HEC-recognized university
• Certification or qualification in Islamic Finance will be a plus

🧠 Core Skills

• Strong Customer Centricity mindset
• Effective Stakeholder Collaboration
• Excellent Communication Skills
• Understanding of Governance & Compliance

💼 Experience

• At least 2 years of relevant professional experience

Key Responsibilities

• Conduct regular branch visits to assess service performance against defined standards
• Act as a Service Ambassador, guiding branches toward service excellence
• Identify gaps in processes and policies to improve customer experience
• Support and implement service quality initiatives across multiple branches
• Promote and embed best practices throughout the network

Department

Service Quality Department
(General Services & Customer Support Group)

🚀 Apply Now

Ready to shape exceptional customer journeys? Don’t let this opportunity slip through your fingers. Apply before the deadline and become a catalyst for service excellence.