Job Category: Customer Experience / Retail Operations

Company Overview

METRO Pakistan (Pvt) Ltd is a leading wholesale retailer and part of the global METRO Cash & Carry network. Since its launch in Pakistan in 2007, the company has expanded rapidly across major cities including Lahore, Karachi, Islamabad, and Faisalabad.

Following the strategic merger with Makro-Habib in 2012, METRO strengthened its operational capabilities and market presence. Today, the company operates multiple wholesale centers nationwide, delivering value-driven solutions to customers and suppliers.

Globally, METRO Cash & Carry operates over 700 stores in 20+ countries, employing more than 100,000 people and generating billions in annual revenue.

Job Purpose

The Customer Experience Manager – Fresh is responsible for driving operational excellence, ensuring superior customer service, and achieving sales and productivity targets within the fresh category.

Key Responsibilities

• Execute company strategies including DSO, BMPL, and productivity initiatives
• Support the line manager in achieving overall store and division performance goals
• Lead, supervise, and monitor department managers to ensure optimal productivity
• Drive a high-performance culture focused on customer satisfaction and service excellence
• Oversee recruitment, training, and development of store staff and department heads
• Analyze sales trends and implement strategies to maximize revenue
• Improve operational processes to enhance efficiency and productivity
• Ensure proper inventory management and accurate record-keeping
• Enforce compliance with company policies, procedures, and quality standards
• Maintain discipline in attendance, grooming, and professional conduct
• Ensure adherence to health, safety, and security regulations
• Monitor competitor activities and provide market insights to the Buying team
• Handle customer complaints effectively and ensure timely resolution

Requirements

• Education: Bachelor’s degree or Intermediate
• Experience: Minimum 6 years of relevant experience in retail or customer operations
• Strong leadership, communication, and team management skills
• Ability to work in a fast-paced retail environment

How to Apply

Interested candidates can apply by submitting their application through the official job portal.

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