Division: Compliance Assurance & Fraud Risk Management
Grade: Band-12 / Band-13

About The Bank of Punjab:

With over 35 years of presence in Pakistan, The Bank of Punjab operates 900+ real-time branches and ATMs nationwide. The Bank focuses on delivering premium banking services and value-added solutions through advanced technology.

Position Overview:

The Analyst Credit Card in the Compliance Group will monitor credit card transactions for suspicious or fraudulent activity and ensure timely resolution. Key responsibilities include:

• Monitor credit card transactional alerts and identify suspicious/fraudulent transactions via Call Back Confirmation (CBC).
• Block credit cards promptly when triggered by alerts.
• Report identified fraudulent transactions to the Team Leader.
• Maintain plastic management (card blocking, credit limits, transaction cancellation, emergency solutions, VIP status, etc.).
• Authorize local/international transactions per SOPs.
• Monitor merchant transactions for fraudulent activity and stop disputed payments as required.
• Ensure timely closure of e-forms and complaints within defined TAT.
• Maintain and share daily MIS reports related to Online Alerts (OLA).

Eligibility Criteria:

• Qualification: Minimum Bachelor’s degree (HEC-recognized local/foreign university).
• Experience: Minimum 1 year in banking (preference for relevant experience). Fresh graduates may also apply.
• Age: Not more than 55 years as of application date.

Important Notes:

• Only shortlisted candidates will be called for interview. No TA/DA will be provided.
• The Bank reserves the right to accept or reject any application without assigning any reason.
• The Bank is an equal opportunity employer. Females, minorities, differently-abled persons (DAPs), and transgender candidates are encouraged to apply.
• Competitive market-based remuneration will be offered for this position.