Job Type: Permanent
Positions: 1
Grade: OG-III
Department: Branch Operations

MMBL is seeking a General Banking Officer to provide exceptional customer service and manage various branch-level banking operations. This role covers account opening, handling customer queries, non-financial transactions, fixed assets management, administrative support, and compliance with banking regulations.

Key Responsibilities:

• Provide efficient service to branch customers and maintain service quality standards.
• Handle account operations: opening/closing accounts, dormancy marking/removal, stop payments, SOA issuance, loan accounts, deceased marking/removal, level migration, and participation in gold loan assessments.
• Prepare deceased customer refunds, manage customer queries, and monitor branch service indicators.
• Perform accurate non-financial transactions, guide customers, and cross-sell bank products.
• Maintain fixed assets inventory, security stationery, and administrative support in coordination with branch management.
• Handle customer complaints effectively, prepare/maintain branch registers, reconcile sundry and suspense accounts, and manage clearing instruments.
• Custodian of cheque books, ATM cards, cash management, cash deposits/withdrawals, and balancing cash at day-end.
• Perform financial transactions (FTs, TTs, clearing entries) accurately and maintain cash-related reports.

Requirements:

• Bachelor’s degree from a reputable institution.
• Minimum 2 years of relevant experience in banking operations.

About MMBL:

Mobilink Microfinance Bank Ltd. (MMBL) serves over 48 million registered users across Pakistan, combining traditional microfinance with digital/mobile banking solutions. With 114+ branches and 270,000 branchless agents, MMBL provides savings, MSME loans, housing loans, remittances, mobile wallets, insurance, and payment solutions—playing a key role in promoting financial inclusion.

Why Join MMBL?

• Be part of a customer-centric, innovative, and collaborative workplace.
• Empower millions with digital tools for financial success.
• Contribute to transformative change in banking and financial inclusion.