Locations: Karachi | AJK / Mansehra

Group: General Services & Customer Support Department: Service Quality

Role Overview

Meezan Bank, Pakistan’s premier Islamic Bank, is seeking a dedicated Service Quality Consultant to join our General Services & Customer Support Group. This role is pivotal in maintaining the high standards of service excellence that define our Shariah-compliant banking experience. You will act as a bridge between corporate service standards and branch-level execution, ensuring every customer interaction reflects our core values.

Key Responsibilities

• Service Audits & Evaluation: Conduct regular branch visits to assess service performance and adherence to established banking standards.

• Service Ambassadorship: Act as a champion for service excellence, providing on-ground support and guidance to branch staff.

• Process Optimization: Identify bottlenecks in existing policies and processes, proposing innovative solutions to enhance the overall customer journey.

• Initiative Support: Assist in the implementation of bank-wide service quality initiatives and promote best practices across your assigned region.

Eligibility & Requirements

Education

• Minimum: Bachelor’s degree from an HEC-recognized institute or university.

• Preferred: Master’s degree.

• Note: A qualification in Islamic Finance is considered a significant advantage.

Experience

• Minimum of 2 years of relevant professional experience in service quality, customer experience, or a related field.

Technical & Soft Skills

• Customer Centricity: A deep-rooted passion for improving customer satisfaction and loyalty.

• Communication: Exceptional verbal and written communication skills to effectively interact with diverse stakeholders.

• Collaboration: Proven ability to work across departments and influence positive change through teamwork.

• Governance: Strong understanding of compliance and operational governance within a professional environment.