Department: Branch Operations
Job Type: Permanent
Grade: OG-II
No. of Positions: 01

A General Banking Officer (GBO) is responsible for delivering efficient customer service and managing day-to-day banking operations at the branch level. The role involves handling account-related processes, customer interactions, and non-financial transactions while ensuring compliance with banking regulations and internal SOPs.

Key Responsibilities

• Provide excellent customer service in line with defined service quality standards
• Handle account opening, maintenance, and closure processes
• Process non-financial transactions accurately (e.g., stop payments, dormancy updates, SOA issuance)
• Manage customer queries and complaints within defined turnaround time (TAT)
• Guide walk-in customers and promote bank products through cross-selling
• Prepare and submit operational reports to Branch/Head Office

Operations & Compliance:

• Maintain and update records, registers, and documentation
• Reconcile sundry and suspense accounts regularly
• Ensure compliance with banking policies and procedures
• Scan and upload required documents on a daily basis

Cash & Teller Support:

• Act as backup teller when required
• Process cash deposits, withdrawals, and clearing transactions
• Ensure cash balancing at end of day
• Identify and report counterfeit currency
• Maintain cash-related reports and registers

Inventory & Administration:

• Assist in annual physical verification of fixed assets
• Act as custodian of security stationery, cheque books, ATM cards, and related items
• Support branch administration in coordination with Branch Manager (BM) / Customer Services Manager (CSM)

Additional Duties:

• Participate in gold loan assessments
• Handle deceased account cases and refunds
• Perform any additional tasks assigned by line management

Eligibility Criteria

• Bachelor’s degree from a reputable institution (relevant field preferred)
• Minimum 2 years of relevant banking experience

About Mobilink Microfinance Bank Ltd.

Mobilink Microfinance Bank Ltd. is one of Pakistan’s leading digital microfinance institutions, serving over 48 million registered users, including 20+ million monthly active customers. With a strong hybrid model combining traditional microfinance and digital banking, the bank operates 100+ branches and a vast network of branchless banking agents across the country.

MMBL offers a wide range of services including savings, MSME loans, remittances, mobile wallets, insurance, and digital payments, playing a key role in promoting financial inclusion nationwide.

Why Join MMBL?

• Be part of a purpose-driven organization focused on financial inclusion
• Work in a dynamic and technology-driven environment
• Opportunities for career growth and professional development
• Collaborative and customer-centric workplace culture