Career Level: Executive Level 

Employment Type: Permanent 

Division: Commercial Central 1

Job Purpose

The Grid Manager is responsible for driving major KPIs within a specific Grid, including Sales, Revenue, Business Development, Mobile Broadband, Trade Visibility, Channel Universe Development, and optimal Cell Site Utilization.

Key Responsibilities

Sales & Revenue Growth

• Drive revenue growth for 3G and 4G services, including handset sales.

• Deploy new smartphone shops and enhance the quality of the existing retail network.

• Ensure the quality of gross additions (3G/4G).

• Identify high-potential areas to expand channels for SIM Selling, ML, VAS, MNP, MBB, ECATs, and Postpaid services.

• Monitor Franchise stock levels and ensure timely purchase orders are placed to prevent stockouts.

Customer Experience & Visibility

• Manage end-to-end complaint resolution, CSI monitoring, and quality assurance at the franchise level.

• Coordinate trade marketing, BTL activities, brand visibility, and market splash events to increase channel awareness.

Strategic Planning

• Identify untapped areas within the territory to increase retail penetration.

• Assist Business Development Officers (BDOs) in planning efficient sales routes.

• Prepare daily, weekly, and monthly sales forecasts for SIMs, scratch cards, Mini load, and recharge.

• Collaborate with the Regional Sales Head to plan localized promos for areas with low network utilization or performance.

Team Management & Supervision

• Ensure retailers and staff are fully trained on company products and SOPs.

• Conduct periodic market visits to verify stock availability and channel discipline.

• Oversee the availability of POS (Point of Sale) materials across all outlets.

Technical Collaboration

• Work closely with the regional technology team to optimize network resources, including OPEX, Site Availability, and LTE/3G/4G accessibility.

Eligibility Criteria

• Education: Minimum of a Bachelor’s Degree from a reputable university.

• Work Experience: Preferably 2–3 years of relevant experience.

• Generic Skills: Integrity, Teamwork, Adaptability, Time Management, and strong Negotiation/Interpersonal skills.

• Job-Specific Skills: Sales knowledge, Business Acumen, and proficiency in computer-specific tools.

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