💼 Job Type: Permanent
🎓 Education Required: Bachelor’s degree in Business Administration, Management, or a related field
🧠 Experience Required: Minimum 5 years

We are seeking a detail-oriented and proactive professional to support and streamline retail operations at the head office level. This role requires strong coordination skills, operational oversight, and hands-on experience with retail systems to ensure smooth store functionality and compliance with brand standards.

Key Responsibilities

• Manage in-store digital systems including screens, staff profiles, discount configurations, access controls, store hours, and key-holder records
• Act as the first point of contact (POC) for store-level concerns including technical issues, maintenance, and customer-related matters
• Oversee and manage the ticketing system to ensure timely resolution of queries and issues
• Maintain and update store communications, SOPs, and operational documentation
• Coordinate internal initiatives, events, travel arrangements, and employee recognition programs
• Support Front of House (FOH) and Back of House (BOH) operations to ensure efficiency and compliance with brand standards
• Manage store-related orders while adhering to budget constraints

Key Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a related field
• 4–6 years of relevant experience, including 2–4 years in retail operations
• Hands-on experience with retail systems such as Odoo, RetailPro, or similar platforms
• Strong proficiency in Microsoft Office and Google Workspace
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities

🔎 Source: Official Careers Portal
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