• Department: Branch Operations
• Grade: OG-III
• Job Type: Permanent
• Positions: 01

The General Banking Officer (GBO) is responsible for delivering high-quality customer service and managing day-to-day branch banking operations. The role includes handling account-related processes, non-financial transactions, customer queries, and administrative responsibilities while ensuring strict compliance with banking regulations and SOPs.

🔑 Key Responsibilities

🧾 Branch Operations & Customer Service

• Provide efficient customer service aligned with defined service quality standards
• Handle walk-in customers, resolve queries, and guide them to appropriate banking services
• Cross-sell bank products and services

🏦 Account Management & Processing

• Manage account opening, closing, and maintenance processes
• Handle dormancy marking/removal, stop payments, and account updates
• Process loan account opening/closing and assist in Gold Loan assessments
• Manage deceased customer case processing and refunds

📊 Transactions & Reporting

• Perform all non-financial transactions accurately as per SOPs
• Prepare and submit reports to Branch Management and Head Office
• Monitor service indicators and ensure targets are met

📁 Records & Compliance

• Maintain registers, records, and documentation up to date
• Reconcile sundry and suspense accounts
• Ensure scanning and uploading of documents (e.g., SS cards)
• Process clearing instruments and manage returns

💰 Cash & Teller Operations

• Act as backup Teller when required
• Process cash deposits, withdrawals, and cheque transactions
• Ensure cash balancing at end of day (system vs physical cash)
• Handle counterfeit note identification and reporting
• Maintain teller records, vault position, and SBP reports

🗄️ Inventory & Administrative Duties

• Conduct annual physical verification of fixed assets
• Maintain fixed asset registers and reconcile discrepancies
• Act as custodian of security stationery, cheque books, ATM cards
• Support administrative operations in coordination with Branch Manager/CSM

⚙️ Additional Duties

• Ensure compliance with SBP policies and internal SOPs
• Perform fund transfers (FT/TT) and clearing entries accurately
• Handle customer complaints within defined TAT
• Perform any additional tasks assigned by Line Manager

🎯 Eligibility Criteria

• Bachelor’s degree from a reputable institution (relevant field preferred)
• Minimum 2 years of relevant banking experience
• Strong customer service and communication skills
• Knowledge of branch operations and banking procedures

🌟 About the Company

Mobilink Microfinance Bank Ltd. is one of Pakistan’s leading digital microfinance banks, serving over 48 million registered users. With a strong nationwide presence, the bank combines traditional microfinance with digital innovation to promote financial inclusion across the country.

🚀 Why Join MMBL?

Join a forward-thinking organization committed to:

• Driving digital financial transformation
• Empowering communities through financial inclusion
• Encouraging innovation, teamwork, and growth

📌 Additional Information

• Expected Salary Range: As per company policy
• City Preference: Select during application

🔎 Source: Official Careers Portal
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