The Customer Service Representative will be responsible for handling inquiries from retailers, sales teams, general public, UK Head Office, internal colleagues, and suppliers, ensuring timely and effective communication and resolution.

🔹 Job Responsibilities

• Provide professional support via telephone and email to retailers, sales force, public, UK head office, colleagues, and suppliers
• Raise and manage support tickets to ensure proper tracking and resolution within defined KPIs
• Coordinate with internal departments and key functions to resolve customer-related issues efficiently
• Make targeted outbound sales calls to retailers
• Record and process orders for stock on behalf of retailers accurately

🔹 Experience & Qualification

• Bachelor’s degree from an HEC recognized university
• 3 to 6 years of relevant professional experience

🔹 Specific Requirements

• Strong customer service orientation
• Excellent communication skills with fluency in spoken English
• Prior call center experience (inbound & outbound)
• High attention to detail and accuracy
• Good working knowledge of MS Office
• Willingness to work evening shift (01:00 PM – 10:00 PM)

🔎 Source: Official Careers Portal
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