Job Details

• Job Type: Permanent
• Position: 1
• Grade: AVP
• Department: Information Technology

Mobilink Microfinance Bank Ltd. is looking for a Manager – Application Support Specialist who will be responsible for ensuring smooth operation, monitoring, and support of in-house and third-party applications in a highly secure and production-critical environment.

Key Responsibilities

• Provide first-level application support for in-house and third-party systems
• Manage production environments for all applications
• Oversee DR (Disaster Recovery) environment operations and synchronization with live systems
• Ensure smooth application synchronization between DR and production environments
• Handle complaint and incident records management
• Ensure strict compliance with SOPs, IT policies, and security standards
• Deploy and support new applications/portals (in-house & third-party)
• Identify and resolve security vulnerabilities based on IS audit reports
• Address SBP and external audit observations
• Monitor application servers and performance optimization
• Coordinate with vendors for third-party system support
• Manage and resolve tickets within defined SLAs
• Ensure adherence to change management processes
• Support all bank information security compliance requirements
• Perform other tasks assigned by supervisor

Required Skills & Qualifications

• Bachelor’s degree (4 years) in Computer Science or related field from a reputable institution
  • OR 2-year bachelor’s + Master’s in relevant discipline
• 3+ years of IT experience, preferably in Application Support / Application Management
• Strong understanding of IT systems, business processes, and production environments
• Knowledge of project management principles
• Experience in software development is an added advantage
• Self-motivated, analytical, and performance-driven professional

About the Organization

Mobilink Microfinance Bank Ltd is one of Pakistan’s leading digital-first microfinance banks, serving 48+ million registered users with a strong focus on financial inclusion. With a hybrid banking model, it operates across 114+ branches and 270,000+ agents, delivering digital financial services including savings, loans, remittances, bill payments, wallets, insurance, and more.

The bank promotes innovation, teamwork, and customer-centric solutions while driving digital transformation across Pakistan’s financial ecosystem.

Why Join MMBL?

This role is ideal for professionals who want to contribute to large-scale digital banking systems, enhance enterprise application stability, and play a key role in transforming financial services in Pakistan.

🔎 Source: Official Careers Portal
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