Job Type

Permanent

Department

Branch Operations

Grade

AVP

Positions

1

A Banking Services Manager at Mobilink Microfinance Bank Ltd. is responsible for overseeing end-to-end branch operations while ensuring strict compliance with internal policies and regulatory frameworks. The role focuses on operational excellence, customer service quality, risk management, staff supervision, and maintaining a secure and efficient banking environment.

The incumbent acts as a key operational leader at branch level, ensuring smooth delivery of financial and non-financial services while upholding SBP regulations and internal controls.

Key Responsibilities

• Lead and supervise branch operations team to ensure smooth daily functioning of all banking activities
• Coordinate closely with the Branch Manager to achieve operational and business targets
• Ensure full compliance with bank SOPs, policies, and SBP Prudential Regulations
• Create a customer-centric environment ensuring high-quality service delivery
• Monitor staff performance and ensure adherence to operational controls and procedures
• Ensure dual control system is strictly followed, safeguarding cash, keys, passwords, and security items
• Verify and maintain signed and sealed system reports and operational records
• Liaise with auditors (Internal/External/SBP) and ensure timely compliance of audit observations
• Monitor cash limits (vault and counter) and ensure proper cash handling procedures
• Prepare and submit MIS reports, confirmations, and operational documentation as required
• Handle customer complaints and ensure timely resolution
• Ensure monthly reconciliation of suspense accounts, shortages, excess, and prepaid expenses
• Supervise security stationery management and account opening records
• Oversee daily balancing of cash book, vault, and operational reports
• Manage all branch functions including deposits, cash, clearing, remittances, credits, recoveries, and digital banking services (e.g., JazzCash)
• Ensure all financial and non-financial transactions are authorized in real time with no pending end-of-day entries
• Maintain staff discipline, punctuality, dress code, and behavioral standards
• Arrange staff backup for critical operational roles
• Recommend staff training in coordination with line management
• Maintain coordination between departments for smooth operations
• Monitor staff behavior and report any suspicious activity
• Supervise custody of sensitive instruments (PDCs, gold, passbooks, duplicate keys, ATM codes, etc.)
• Handle HR and administrative matters of branch staff
• Ensure end-of-day processes, voucher reconciliation, and audit readiness
• Perform any additional tasks assigned by the Line Manager

Eligibility Criteria

• Bachelor’s degree in Marketing or Commerce from a recognized institution
• MBA will be preferred (subject to approval)
• Minimum 5 years of relevant banking or branch operations experience

About the Organization

Mobilink Microfinance Bank Ltd. serves over 48 million registered users across Pakistan, including 20+ million monthly active customers. With a hybrid model combining traditional microfinance and advanced digital banking solutions, the bank operates 114+ branches and 270,000+ branchless banking agents nationwide.

The bank provides a wide range of services including savings, microenterprise loans (MSME), remittances, utility bill payments, mobile wallets, insurance, and digital payment solutions, contributing significantly to financial inclusion in Pakistan.

Why Join MMBL?

This role offers an opportunity to contribute to transformative financial inclusion initiatives. The organization promotes innovation, teamwork, and a customer-first culture, empowering millions through accessible banking and digital financial services.

Application Details

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• Expected Salary Range
• City Preference

Important Notice

🔎 Source: Official Careers Portal
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