📍 Multiple Locations Across Pakistan (Placement as per business needs)

🏦 Department: Branch Banking Operations

🎯 Role Overview

This role sits at the heartbeat of branch operations. As a Counter Service Manager, you will lead front-desk banking activities, ensuring transactions are accurate, customers are satisfied, and the counter team runs like a well-tuned engine.

📚 Education

• Bachelor’s degree (Business / Finance preferred)

🧠 Experience

• 2–4 years in banking operations, branch services, or teller/counter roles
• Experience supervising staff or managing small teams
• Good understanding of banking products, compliance, and branch procedures
• Strong customer handling and problem-solving skills
• Experience in training or mentoring staff will be an advantage

🚀 Key Responsibilities

• Supervise and manage daily counter operations
• Ensure fast, accurate, and compliant transaction processing
• Handle customer queries and resolve issues efficiently
• Maintain high service quality and customer satisfaction
• Ensure adherence to banking policies and regulatory standards
• Support training and development of counter staff

🌍 Location Note

This is a nationwide hiring role, meaning selected candidates may be placed in any city across Pakistan based on branch requirements.

✨ Why Join?

Be the driving force behind exceptional branch service. You won’t just manage transactions, you’ll shape customer experiences and build a strong, service-focused team.