📊 Career Level: Mid-Career
🧾 Job Type: Permanent

🌟 JOB PURPOSE

The Grid Manager will be responsible for driving key business KPIs including Sales, Revenue Growth, Mobile Broadband expansion, Trade Visibility, Channel Development, and Cell Site Utilization within the assigned grid.

📈 KEY RESPONSIBILITIES

💼 Sales & Revenue Growth

• Drive growth in 3G/4G sales, including handset sales
• Expand smartphone retail network and improve existing retailer performance
• Ensure quality gross additions (3G/4G SIM sales)
• Expand channel footprint (SIMs, Mobile Load, VAS, MNP, MBB, Postpaid, ECATs)
• Ensure timely stock availability through franchise coordination

🤝 Customer Service Excellence

• Manage end-to-end complaint handling
• Monitor CSI (Customer Satisfaction Index) and service quality
• Improve customer experience at franchise level

📣 Trade Visibility & Marketing

• Execute BTL activities, trade promotions, and brand visibility campaigns
• Manage POS material placement and market branding
• Support special events and channel awareness programs

📊 Planning & Forecasting

• Identify untapped markets and improve retail penetration
• Guide BDOs for optimized sales route planning
• Prepare daily/weekly/monthly sales forecasts
• Plan localized sales promotions with Regional Sales Head

👥 Team & Channel Management

• Train staff and retailers on product knowledge and SOPs
• Conduct market visits to ensure stock and compliance
• Maintain discipline, targets, and trade standards across channels

🛠️ Business & Technical Coordination

• Collaborate with Marketing & Channel teams for business development
• Work with Technical teams to optimize:
  • LTE utilization
  • Site availability
  • Network performance

🎓 ELIGIBILITY CRITERIA

📚 Education

• Minimum Bachelor’s Degree from a recognized university

💼 Experience

• 3–4 years of relevant experience preferred

🧠 Skills

Generic Skills:

• Integrity & Professionalism
• Teamwork & Adaptability
• Time Management
• Communication & Presentation Skills
• Negotiation Skills

Job-Specific Skills:

• Strong Sales & Channel Management knowledge
• Business Acumen
• Computer proficiency

🔎 Source: Official Careers Portal
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