Jobs @ Khanewal.com.pk
EMPLOYER Zong (CMPak Ltd.)
JOB TYPE Full Time
Job Category Telecommunications
Posted On 07 May, 2026
Apply Before 11 May, 2026
Job has Expired

Business Relationship Manager

Full Job Details

Job Description

Career Level: Executive Level
Job Type: Permanent
Division: Govt. & Corporate Sales North


Job Description

Job Purpose

To establish, maintain, and expand the company’s presence in the corporate sector by generating new business opportunities while retaining existing corporate clients through exceptional service delivery and ensuring high customer satisfaction.


Key Responsibilities

Sales Management

  • Sell Fixed Broadband and ICT solutions including Internet, Voice, DPLC, IPLCs, Cloud Computing, DICT, and M2M/IoT solutions to B2B clients.
  • Collaborate with technical teams to design customized solutions aligned with client requirements.
  • Identify new business opportunities and develop competitive, tailored corporate solutions.
  • Acquire new revenue-generating clients and strengthen long-term partnerships.
  • Drive additional revenue from existing clients through upselling and relationship management.
  • Ensure high customer satisfaction to retain clients and minimize churn.

New Business Development

  • Achieve monthly sales targets as defined by management.
  • Explore new revenue streams within existing client portfolios.
  • Develop and maintain strong business relationships in the corporate sector.
  • Identify service gaps, resolve issues promptly, and ensure smooth customer experience leading to referrals and new activations.

Revenue Management

  • Ensure revenue targets are achieved as assigned by management.
  • Focus on increasing revenue from both existing and prospective clients.

Customer Retention / Churn Management

  • Monitor corporate activations and disconnections along with root cause analysis.
  • Develop and implement retention strategies to reduce churn.
  • Resolve service, billing, and operational issues to ensure customer satisfaction and loyalty.

Eligibility Criteria

Education

  • Bachelor’s Degree or equivalent (preferably BS Telecom or BS Computer Science)

Experience

  • 2–4 years of relevant experience in sales, telecom, or corporate business development

Skills

Generic Skills:

  • Relationship Building
  • Strong Interpersonal Skills
  • Negotiation Skills
  • Team Player
  • Leadership Skills
  • Presentation Skills

Job-Specific Skills:

  • Sales Expertise
  • Business Development
  • Customer Relationship Management (CRM)

Source & Disclaimer

🔎 Source: Official Careers Portal
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