🏦 Department: Consumer Banking
📊 Level: Junior Level
🎓 Qualification: Bachelor’s Degree

🧾 Job Overview

We are looking for a dynamic Relationship Manager (Telesales – Cross Sell Personal Loan) who can effectively engage customers through telemarketing channels, deliver clear product information, and persuade them to opt for relevant banking products and value-added services based on their needs.

This role focuses on strong communication, sales performance, and maintaining high service quality standards.

🎯 Key Responsibilities

• Engage customers via calls and provide detailed information about banking products
• Promote and cross-sell personal loan products and related services
• Achieve assigned sales and cross-sell targets consistently
• Ensure proper and effective use of internal systems and applications
• Maintain required ratio of connected calls vs. total calls (daily/monthly)
• Follow courtesy, compliance, and accuracy standards in all customer interactions
• Ensure punctuality, attendance, and productivity benchmarks are met
• Collaborate with team members to achieve collective sales goals

🧠 Skills & Requirements

• Strong communication and persuasion skills
• Customer-focused approach with problem-solving ability
• Ability to work in a target-driven environment
• Team player with a positive and professional attitude
• Basic understanding of banking products is an advantage

🔎 Source: Official Careers Portal
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