Career Level

Executive Level

Department

Commercial Central 3

Job Overview

Zong is looking for a highly motivated and performance-driven Grid Manager to lead sales growth, channel development, revenue generation, customer experience, and business expansion within the assigned grid territory. The ideal candidate will play a key role in driving 3G/4G sales performance, strengthening retail operations, improving market visibility, and maximizing overall business productivity.

Key Responsibilities

Sales & Revenue Management

• Drive revenue growth through 3G/4G sales and handset sales initiatives.
• Expand smartphone shop deployment and improve retailer performance.
• Ensure quality gross adds and channel expansion across SIM Selling, MNP, VAS, MBB, Mini Load, ECATs, and Postpaid services.
• Identify high-potential business areas within the assigned grid.
• Ensure timely stock availability through effective coordination with franchise partners.

Customer Service Management

• Handle end-to-end complaint management and resolution.
• Monitor CSI, service quality, and customer experience standards at franchises.
• Ensure high-quality customer support and satisfaction.

Trade Visibility & Market Execution

• Coordinate trade marketing activities and promotional campaigns.
• Improve brand visibility through BTL activities, trade promotions, and market activations.
• Support business development initiatives and special events within the territory.

Planning & Territory Development

• Identify untapped areas and improve retail penetration.
• Guide BDOs in effective route and sales planning.
• Prepare daily, weekly, and monthly sales forecasts for SIMs, scratch cards, mini load, and recharge products.
• Coordinate localized promotional campaigns in low-performing areas.

Team Management & Supervision

• Ensure staff and retailers are fully trained on products, SOPs, and company policies.
• Conduct regular market visits to monitor operations and stock availability.
• Ensure channel partners remain updated on targets, promotions, and operational standards.

Merchandising & Business Development

• Ensure proper availability and visibility of POS materials at retail outlets.
• Coordinate with Marketing and Channel teams on promotional and business development activities.

Eligibility Criteria

Education

• Minimum Bachelor’s Degree required.

Experience

• Preferably 3 to 4 years of relevant experience in sales, telecom, channel management, or business development.

Required Skills

Generic Skills

• Integrity
• Teamwork
• Adaptability

Professional Skills

• Sales Knowledge
• Business Acumen
• Interpersonal Skills
• Negotiation Skills
• Time Management
• Presentation Skills
• Communication & Relationship Management

Career Opportunity

This role offers an excellent opportunity for professionals looking to grow within a fast-paced telecom environment while leading market expansion, channel performance, and customer engagement initiatives. 📈📶