💼 Department: Customer Relationship Center (CRC)

About the Role

We are looking for a customer-focused and service-oriented professional to join our Customer Relationship Center team as a Department Manager. The ideal candidate will be responsible for ensuring a seamless customer experience, supporting sales operations, coordinating with internal departments, and maintaining high service standards to drive customer satisfaction and loyalty.

Key Responsibilities

• Assist customers throughout their shopping journey, from product inquiries and ordering to checkout completion.
• Coordinate with the relevant departments regarding article pricing updates and changes.
• Ensure proper stock arrangement and product availability for customers.
• Support Customer Managers (CMs) and Key Account Managers (KAMs) in delivering exceptional service to portfolio customers.
• Perform and assist with departmental administrative and operational tasks.
• Stay informed about competitors’ promotions, services, and market activities to better understand industry trends and business strategies.
• Gather and analyze relevant business information to support informed decision-making.
• Maintain accurate records and documentation while effectively compiling, organizing, and categorizing information.
• Deliver excellent customer service through a structured, proactive, and quality-focused approach.
• Ensure customer needs remain a top priority while adhering to company policies and service standards.

Required Qualifications

Education

• Bachelor's Degree (preferred), OR
• Intermediate qualification with relevant experience.

Experience

• 6–8 years of experience in customer service, retail operations, customer relationship management, or a related field.

Skills & Competencies

• Strong customer service and relationship management skills.
• Excellent communication and interpersonal abilities.
• Strong organizational and administrative capabilities.
• Ability to collect, analyze, and interpret business information.
• Attention to detail and effective record-keeping skills.
• Problem-solving mindset with a customer-first approach.
• Ability to work collaboratively with cross-functional teams.

📅 Apply Now and become part of a dynamic team committed to delivering exceptional customer experiences.

🔎 Source: Official Careers Portal
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