National Bank of Pakistan (NBP), "The Nation's Bank", is one of Pakistan's largest and leading financial institutions, committed to supporting the financial well-being of the nation through sustainable growth and inclusive development. With an extensive local and international branch network, NBP continues to play a vital role in the country's socioeconomic progress while transforming into a future-ready, agile, and sustainable organization.

NBP is seeking talented, dedicated, and experienced professionals for the position of Regional IT Support Officer (OG-II / OG-I) within its Information Technology function.

Position Details

Job Title: Regional IT Support Officer (OG-II / OG-I)

Reporting To:

• Regional Manager – Technology Operations and Support
• Territory Head – RTOS

Employment Type: Contractual (3 Years, renewable at the discretion of management)

Locations:

• Faisalabad
• Hyderabad
• Jhang
• Karachi
• Multan

Educational Qualification

• Minimum Bachelor's degree in Information Technology, Computer Science, Engineering, or an equivalent discipline from an HEC-recognized local or international institution.
• Alternatively, Graduation with a Master's degree in Information Technology, Computer Science, or an equivalent field.
• Relevant professional certifications will be preferred.

Experience Required

• Minimum 3 years of experience in the IT field.
• At least 1 year of hands-on experience in:
  • IT Desktop Support
  • User Complaint Management
  • Network Support
• Experience in the banking sector will be preferred.

Required Skills & Knowledge

• Strong expertise in Microsoft Windows 10 and Windows 11.
• Understanding of Active Directory and Domain Topology.
• Ability to install and configure peripherals such as printers, scanners, biometric devices, and related hardware.
• Basic knowledge of desktop network configuration and setup.
• Understanding of IP addressing, subnetting, gateways, DNS, and networking fundamentals.
• Familiarity with IT applications and Microsoft tools used for desktop troubleshooting.
• Strong communication and coordination skills for issue resolution with internal support teams.
• Ability to diagnose and resolve desktop and network-related issues.

Key Responsibilities

• Install and configure desktops and laptops according to organizational standards.
• Provide on-site IT support to regional offices and branches.
• Participate in IT deployment and configuration projects across branches and regional offices.
• Support branches in extracting data from archived systems.
• Conduct inspections of IT infrastructure, including IT rooms, ATM vestibules, and inventory.
• Coordinate with IT support vendors to ensure timely resolution of end-user issues.
• Travel to other regions when required to provide IT support.
• Ensure compliance with cybersecurity standards and controls on end-user devices.
• Perform any additional assignments as directed by supervisors.

Selection Process

Only shortlisted candidates who meet the eligibility criteria will be contacted for assessment tests and/or panel interviews.

Compensation & Benefits

Selected candidates will be offered a competitive compensation package along with benefits in accordance with the Bank's policies and rules.

Equal Opportunity Employer

National Bank of Pakistan is an equal opportunity employer and encourages applications from all qualified candidates regardless of gender, religion, or disability.