Department: Branch Operations
Job Type: Permanent
Number of Positions: 1

Mobilink Microfinance Bank Limited (MMBL) is seeking an experienced and customer-focused General Banking Officer (OG-III) to join its Branch Operations team. The selected candidate will play a key role in delivering exceptional banking services, managing branch operations, handling customer transactions, and ensuring compliance with banking policies and procedures.

Key Responsibilities

Customer Service & Branch Operations

• Provide efficient and professional customer service while maintaining service quality standards.
• Handle customer inquiries, requests, and complaints in a timely and effective manner.
• Guide walk-in customers and promote relevant banking products and services.
• Review branch service indicators and contribute towards achieving operational targets.

Account Management & Banking Operations

• Process account opening, account closure, dormancy activation/deactivation, stop payment requests, statement issuance, level migration, and other account-related activities.
• Manage loan account opening and closing processes.
• Prepare deceased customer refund cases and maintain relevant records.
• Perform non-financial transactions accurately in accordance with SOPs.

Cash & Teller Operations

• Serve as backup Teller when required.
• Process cash deposits, withdrawals, fund transfers, and clearing transactions.
• Ensure daily cash balancing and maintenance of cash-related reports and registers.
• Verify compliance with SBP clean note policies and identify counterfeit currency.
• Manage vault cash transfers and ensure secure handling of cash operations.

Record Keeping & Compliance

• Maintain branch registers, records, and documentation accurately.
• Reconcile sundry and suspense accounts.
• Scan and upload customer documents as required.
• Ensure adherence to operational controls, regulatory requirements, and bank policies.

Administrative & Asset Management

• Assist in branch administration and operational support activities.
• Conduct annual physical verification of fixed assets and reconcile inventory records.
• Act as custodian of security stationery, cheque books, ATM cards, keys, and stamps as per SOPs.
• Prepare operational reports for submission to branch management and Head Office.

Additional Duties

• Participate in Gold Loan assessments when required.
• Perform any other tasks assigned by the Line Manager.

Eligibility Criteria

Education

• Bachelor's Degree from a recognized and reputable institution.

Experience

• Minimum 2 years of relevant banking experience.

Skills Required

• Strong customer service and communication skills.
• Knowledge of branch banking operations and banking regulations.
• Cash handling and transaction processing expertise.
• Record management and reporting capabilities.
• Ability to work effectively in a fast-paced banking environment.

About Mobilink Microfinance Bank (MMBL)

Mobilink Microfinance Bank Limited is one of Pakistan's leading digital microfinance institutions, serving millions of customers through an extensive network of branches, branchless banking agents, and digital financial services. The bank is committed to promoting financial inclusion through innovative banking solutions, customer-centric services, and a collaborative work environment.

Why Join MMBL?

• Opportunity to work with one of Pakistan's leading microfinance banks.
• Career growth and professional development opportunities.
• Dynamic and collaborative work environment.
• Chance to contribute to financial inclusion and digital transformation initiatives.
• Competitive compensation and employee benefits.

🔎 Source: Official Careers Portal

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