💼 Job Type: Permanent
📈 Career Level: Mid-Career Level
🏢 Division: Commercial South 3

Job Overview

We are seeking a results-driven Grid Manager to oversee sales performance, revenue growth, business development, mobile broadband expansion, channel development, trade visibility, and network utilization within the assigned grid. The ideal candidate will play a key role in driving commercial success, enhancing customer experience, and ensuring operational excellence across the territory.

Key Responsibilities

Sales & Revenue Growth

• Drive revenue growth through 3G/4G services and handset sales.
• Expand smartphone retail presence by onboarding new outlets and strengthening existing retailer networks.
• Ensure achievement of quality gross adds, including 3G/4G activations.
• Expand channel footprint for SIM sales, Mobile Load, VAS, MNP, MBB, ECATs, and Postpaid services.
• Monitor franchise stock levels and ensure timely purchase orders to maintain product availability.

Customer Service & Experience

• Manage end-to-end customer complaint resolution and service quality monitoring.
• Track Customer Satisfaction Index (CSI) and implement improvement initiatives.
• Enhance customer experience at franchise locations through quality assurance measures.

Trade Visibility & Marketing Support

• Coordinate trade marketing initiatives, brand visibility campaigns, BTL activities, market activations, and promotional events.
• Support channel awareness and business development programs within the territory.

Planning & Market Expansion

• Identify untapped markets and develop strategies to increase retail penetration.
• Guide Business Development Officers (BDOs) in effective route planning.
• Prepare daily, weekly, and monthly sales forecasts for SIMs, recharge products, and related services.
• Collaborate with Regional Sales Head to execute localized promotional campaigns in low-performing areas.

Team Leadership & Supervision

• Ensure staff and channel partners receive regular training on products, services, and operational procedures.
• Conduct market visits to monitor channel performance and stock availability.
• Ensure adherence to SOPs, sales targets, trade promotions, and company policies.

Merchandising

• Ensure timely availability and proper placement of POS materials at retail outlets.

Business Development

• Coordinate with Marketing and Channel teams to execute business development initiatives, trade promotions, and special events.

Technical Collaboration

• Work closely with regional technology teams to optimize network resource utilization, site availability, LTE performance, and 3G/4G accessibility.

Eligibility Criteria

Education

• Minimum Bachelor’s Degree from a recognized university.
• MBA qualification will be preferred.

Experience

• 3 to 5 years of relevant professional experience.

Required Skills

Core Competencies

• Integrity & Professionalism
• Teamwork & Collaboration
• Adaptability & Flexibility
• Time Management
• Presentation Skills
• Interpersonal Communication
• Negotiation Skills
• Computer Proficiency

Technical & Functional Skills

• Strong Sales Knowledge
• Business Acumen
• Market Development & Channel Management
• Customer Relationship Management

🔎 Source: Official Careers Portal

⚠️ Disclaimer: We only share verified job listings and are not the hiring authority. Applicants are encouraged to review the official job posting and apply through the employer's designated recruitment platform.