🏢 Department: Operations

About the Role

We are seeking a proactive and results-driven Lead Section Executive to oversee grocery retail operations, ensure optimal product availability, maintain merchandising excellence, and lead a high-performing team. The ideal candidate will have strong experience in retail operations, inventory management, team supervision, and sales performance management within a fast-paced retail environment.

Eligibility Criteria

Education

• Bachelor's degree in Business Administration, Retail Management, Commerce, Supply Chain, or a related discipline.
• Retail Management diploma or certification will be considered an added advantage.
• Strong proficiency in Microsoft Office applications, particularly Excel.
• Working knowledge of retail management software, POS systems, and inventory control processes.

Experience

• 4–6 years of experience in grocery retail, supermarkets, hypermarkets, or FMCG retail operations.
• Minimum 2 years of supervisory or team leadership experience.
• Hands-on experience in merchandising, stock control, inventory management, and sales operations.
• Experience managing grocery and FMCG product categories.
• Demonstrated success in achieving sales and operational targets.
• Proven ability to manage teams and coordinate with cross-functional departments.

Key Responsibilities

Operational Management

• Supervise day-to-day operations of the assigned grocery section.
• Ensure smooth execution of departmental activities and operational standards.
• Monitor stock availability and coordinate timely replenishment.
• Maintain attractive, fully stocked shelves, displays, and promotional areas.

Merchandising & Inventory Control

• Implement merchandising guidelines, planograms, and promotional campaigns.
• Monitor product quality, freshness, and expiry dates.
• Ensure proper stock rotation through FIFO and FEFO practices.
• Conduct regular stock counts and support inventory audits.
• Minimize stock losses, damages, and shrinkage through effective controls.

Sales & Performance Management

• Monitor sales performance and drive initiatives to achieve departmental targets.
• Analyze sales trends, customer demand patterns, and stock movement.
• Collaborate with inventory, warehouse, and procurement teams for effective stock planning.

Team Leadership

• Lead, motivate, and supervise Section Executives, Shelf Boys, and support staff.
• Train, coach, and evaluate team members to enhance productivity and service quality.
• Support store management in achieving overall operational objectives.

Customer Service & Compliance

• Address customer inquiries and complaints professionally.
• Ensure compliance with health, safety, hygiene, and operational standards.
• Prepare daily, weekly, and monthly operational and sales reports.

Why Apply?

This opportunity is ideal for retail professionals looking to advance their leadership career in a dynamic grocery and FMCG retail environment while contributing to operational excellence and business growth.

🔎 Source: Official Careers Portal

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