Job Overview

UBank Microfinance Bank is seeking motivated and customer-focused professionals for the position of Customer Service Officer. The role involves delivering exceptional customer service, handling branch-level customer interactions, supporting banking operations, and ensuring a seamless customer experience.

Key Responsibilities

• Assist customers with banking products and services.
• Address customer inquiries and resolve complaints professionally.
• Support branch operations and administrative activities.
• Maintain accurate customer records and documentation.
• Ensure compliance with bank policies and service standards.
• Build positive relationships with customers to enhance satisfaction.

Preferred Qualifications

• Bachelor's degree from a recognized institution.
• Strong communication and interpersonal skills.
• Customer service experience in banking or financial services will be an advantage.
• Proficiency in MS Office and basic computer applications.
• Ability to work in a fast-paced branch environment.

Equal Opportunity Employer

UBank is an equal opportunity employer. Female candidates and Persons with Disabilities (PWDs) are encouraged to apply.

🔎 Source: Official Careers Portal
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