Division: Commercial South 4

To manage regional sales operations, trade marketing activities, and reporting & analysis to support business growth and ensure operational excellence across channels.

Key Responsibilities

• Monitor channel partner activities to ensure compliance with company frameworks, policies, and operational guidelines.
• Plan and support outlet footprint expansion including e-Channel, Mobile Commerce, Retailer Stock Ordering Systems, and segmented sales channels.
• Coordinate continuously with HQ and regional commercial teams for:
  • Sales staff training programs
  • Data visibility and reporting improvements
  • Policy implementation
  • New product launches and updates
• Support execution of synergy projects, including:
  • Channel helpline dashboards
  • Regional performance tracking indicators
  • Communication model improvements
  • Automation initiatives in sales operations
• Implement standardized sales operations procedures in alignment with company action plans.
• Handle regional customer complaints and queries, ensuring SLA and CSI targets are met.
• Assist regional and sales leadership in annual and monthly channel-wise target setting for Zong products in coordination with HQ Marketing teams.
• Continuously review regional sales strategies based on market dynamics, blue ocean opportunities, and organizational objectives.
• Conduct independent market intelligence across all sales channels to evaluate performance and trends.
• Monitor sales and distribution (S&D) activities, track growth, and maintain dashboards for KPIs including channel sales, revenue, and productivity analysis.
• Coordinate with Channel and IT teams for system updates, remapping requests, and creation of new channel IDs.
• Supervise reconciliation of BVS devices with HQ, vendors, and channel partners; maintain accurate records and ensure timely mapping requests.
• Manage Franchise Help Desk operations, resolving issues related to:
  • CRM systems
  • Channel rights and customer ownership
  • MNP (Mobile Number Portability) issues
  • Franchise commission payout communication

Eligibility Criteria

Education

• Minimum Bachelor’s degree in Business Administration or a related field

Experience

• 3 to 5 years of relevant experience

Skills – Generic

• Ability to work under pressure
• Strong adaptability in dynamic and challenging environments
• Excellent communication skills
• Proactive and system-oriented mindset

Skills – Job Specific

• Strong understanding of data analysis, sales operations, and channel planning
• Proficiency in Sales & Distribution systems and processes
• Excellent analytical and problem-solving abilities

🔎 Source: Official Careers Portal
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