Department: Business Banking
Grade: OG-III
Job Type: Permanent
Positions: 1
Education: Bachelor's Degree (MBA preferred)
Experience: 0–1 Year (Fresh candidates with relevant aptitude are encouraged to apply)

About the Role

Mobilink Microfinance Bank is seeking a motivated and customer-focused Relationship Officer Asset to support business growth through asset sales, customer acquisition, loan portfolio management, and relationship building. The successful candidate will play a key role in delivering financial solutions, maintaining customer satisfaction, and ensuring compliance with banking policies and regulatory requirements.

Key Responsibilities

Sales & Business Development

• Execute approved sales and service plans to achieve branch growth objectives.
• Generate new business opportunities through customer outreach and market engagement.
• Promote and market bank products and services according to established guidelines.
• Identify potential customers and build long-term business relationships.
• Achieve assigned sales targets while adhering to ethical banking practices and SOPs.

Customer Relationship Management

• Provide personalized financial guidance and product information to customers.
• Develop and maintain strong customer relationships to enhance customer retention.
• Ensure customer concerns and inquiries are addressed promptly and professionally.
• Conduct regular customer meetings as per product and service requirements.

Credit Evaluation & Loan Processing

• Assess customer profiles using established credit evaluation principles.
• Conduct field visits and physical verification of prospective clients.
• Facilitate loan bookings in compliance with bank policies and procedures.
• Clearly communicate product terms and conditions to customers.

Portfolio & Recovery Management

• Monitor customer repayment behavior and ensure timely loan collections.
• Support proactive recovery efforts while maintaining professional customer relations.
• Ensure compliance with collection policies and procedures.
• Maintain accurate customer records and documentation.

Compliance & Risk Management

• Adhere to all bank policies, SOPs, and State Bank of Pakistan regulations.
• Safeguard customer information and legal documents.
• Report any suspicious, fraudulent, or potentially harmful activities to management.
• Ensure fair treatment of customers and maintain service quality standards.

Market Intelligence

• Conduct market research to identify new business opportunities.
• Evaluate existing markets and recommend growth strategies.
• Stay updated on products, services, and industry developments.

Eligibility Criteria

Education

• Bachelor's Degree from a recognized institution.
• MBA or equivalent qualification will be considered an advantage.

Experience

• Preferably 0–1 year of experience in banking, sales, microfinance, or a related field.

Skills & Competencies

• Strong communication and interpersonal skills.
• Sales, negotiation, and persuasion abilities.
• Customer-focused mindset.
• Basic understanding of financial products and credit assessment.
• Ability to work independently and achieve assigned targets.
• Strong ethical standards and attention to compliance requirements.

Why Join MMBL?

Mobilink Microfinance Bank is one of Pakistan’s leading digital and microfinance banks, serving millions of customers nationwide. The bank offers a dynamic work environment focused on innovation, collaboration, customer success, and financial inclusion. This role provides an excellent opportunity to build a rewarding career in banking while contributing to meaningful economic empowerment across Pakistan.

🔎 Source: Official Careers Portal

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