Meezan Bank Limited is seeking a skilled and analytical professional for the position of Insights Analyst in its Service Quality Department – Customer Support Group. The ideal candidate will possess strong communication, analytical, and problem-solving abilities to help enhance customer satisfaction and service quality.

Eligibility Criteria

Qualifications

• Minimum Bachelor’s degree, preferably a Master’s degree from an HEC-recognized institute/university
• Qualification in Islamic Finance will be considered an added advantage

Skills

• Proficiency in MS Office
• Strong email drafting and written communication skills
• Excellent verbal communication
• Strong analytical and problem-solving abilities

Experience

• At least 2 years of relevant working experience

Key Responsibilities

• Evaluate customer satisfaction through complaint resolution feedback
• Achieve monthly call targets efficiently and effectively
• Ensure compliance with call scripts and handling procedures
• Analyze survey and research data to prepare reports and actionable recommendations

Department: Service Quality Department – Customer Support Group

Job Location: Head Office, Karachi

Application Deadline: July 10, 2026