🏢 Department: Food & Beverage Services
👥 Positions Available: 1
🎓 Qualification: Graduation
💼 Experience Required: 4–6 Years Overall | 3–5 Years in a Supervisory/Management Role

Islamabad Serena Hotel is seeking an experienced and dynamic Supervisor – F&B Services to oversee daily operations of Food & Beverage outlets. The ideal candidate will ensure exceptional guest experiences, maintain service excellence, manage teams effectively, and uphold the highest hospitality standards expected in a luxury hotel environment.

Key Responsibilities

🍽️ Outlet Operations & Guest Services

• Ensure compliance with established service standards and operational procedures.
• Oversee the availability, handling, storage, and maintenance of service equipment and accessories.
• Maintain cleanliness, hygiene, and presentation standards across outlets and work areas.
• Manage dining reservations and foster strong guest relationships.
• Prepare duty rosters and ensure effective workforce planning.
• Supervise mise-en-place and outlet readiness for service operations.
• Recommend service improvements and menu enhancements based on guest feedback.
• Conduct daily team briefings and operational updates.
• Maintain accurate operational records, guest histories, and reservation logs.
• Ensure team compliance with hotel policies, procedures, and service standards.

👥 Team Leadership & Training

• Provide continuous coaching and on-the-job training to service staff.
• Conduct skill development sessions on service techniques, presentation, and grooming standards.
• Support employee development through cross-training and multi-functional learning.
• Guide and counsel team members on professional and work-related matters.
• Participate in and facilitate F&B product knowledge and vocational training programs.

📊 Coordination & Compliance

• Coordinate effectively with internal departments to ensure seamless guest service.
• Support quality, safety, environmental, and food safety standards.
• Ensure compliance with organizational policies, operational procedures, and international management system requirements.

Required Experience

• 4–6 years of experience in Food & Beverage operations within a reputable 5-star hotel.
• Minimum 3–5 years of supervisory or management-level experience.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage teams and deliver exceptional customer service.
• Excellent organizational and problem-solving abilities.

Core Competencies

✅ Supervision & Team Management
✅ Coordinating & Organizing
✅ Teamwork & Collaboration
✅ Relationship Building
✅ Customer Service Excellence
✅ Training & Staff Development
✅ Operational Planning

Serena Shared Values

Successful candidates will demonstrate:

• High ethical, professional, and moral standards.
• Commitment to teamwork and mutual respect.
• A customer-first mindset with attention to detail and service excellence.
• Strong communication and leadership qualities.
• Respect for employee growth and development.
• Dedication to safety, security, health, and environmental responsibility.

🔎 Source: Official Careers Portal

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