Department: Research, Process & Governance – Centralized Operations, Operations Group
Office: Head Office

Meezan Bank Limited is seeking a qualified and experienced professional for the position of Officer Process Design - Customer Experience (PDCX). The ideal candidate will be responsible for researching, designing, and improving customer service processes to enhance overall customer experience and streamline banking operations.

Eligibility Criteria

Qualifications

• Minimum Bachelor’s degree, preferably a Master’s degree in Business, Finance, Banking, or a related field from an HEC-recognized institute/university.
• Qualification in Islamic Finance will be considered an added advantage.

Experience

• Minimum 3 to 4 years of relevant experience in process design, business analysis, or similar roles.

Required Skills

• Business Analysis & Requirements Gathering
• Process Mapping & Business Process Improvement
• Stakeholder Management & Cross-Functional Collaboration
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Visio)

Key Responsibilities

• Research, design, and refine customer service processes to improve customer experience and optimize banking procedures.
• Collaborate with internal stakeholders to gather requirements and ensure alignment with process design objectives.
• Prepare Business Requirement Documents (BRDs) and support process implementation initiatives.
• Monitor process outcomes and identify opportunities for continuous service improvement.

Meezan Bank Limited is an equal opportunity employer and encourages qualified candidates to apply.