Bank AL Habib Limited is seeking proactive and analytical professionals to join its Customer Services team as Officer – Survey Operations Desk. The role is responsible for managing survey operations, analyzing survey results, and identifying opportunities to improve customer experience and operational efficiency.

Qualification & Experience

• Bachelor’s degree required (Master’s preferred)
• Minimum 2 years of relevant experience

Key Responsibilities

• Conduct and manage customer surveys, survey inspections, and related reporting activities
• Gather and analyze relevant information for survey planning and execution
• Identify opportunities for process optimization to enhance operational efficiency and customer experience
• Conduct market research to understand customer needs, preferences, habits, and interests
• Support the development of initiatives aimed at improving customer satisfaction and service standards
• Prepare reports and actionable insights based on survey findings and customer feedback

Required Skills

• Strong interpersonal and communication skills
• Working knowledge of industry regulations and best practices
• Excellent analytical and problem-solving abilities
• Ability to work independently as well as collaboratively within a team