Manager Service Analytics
Full Job DetailsJob Description
Meezan Bank Limited is hiring a Manager Service Analytics for its Service Quality Department – Customer Support Group at the Head Office in Karachi. The role focuses on customer experience analytics, service quality monitoring, KPI tracking, dashboard development, and data-driven service improvements.
Eligibility Criteria
Qualifications
Minimum Bachelor’s degree in Computer Science, Data Analytics, or a related field from an HEC-recognized institute/university.
Master’s degree will be preferred.
Qualification in Islamic Finance will be an added advantage.
Skills Required
Analyze customer experience data to identify trends and insights.
Build dashboards and reports using data visualization tools.
Strong command of SQL, Advanced Excel, and Power BI.
Monitor KPIs and SLAs to drive continuous improvement.
Strong analytical and reporting capabilities.
Experience
Minimum 5 years of relevant experience in any of the following areas:
Service Analytics
Customer Experience Analytics
Business Intelligence
Quality Assurance Analytics
Related analytical and reporting functions
Key Responsibilities
Monitor, evaluate, and report on customer interactions to ensure quality standards.
Develop scorecards, dashboards, and performance insights to support decision-making.
Identify service gaps and recommend data-driven improvements.
Drive quality assurance frameworks and service improvement strategies.
Monitor SLAs and customer-centric initiatives to enhance service delivery and compliance.
Provide actionable insights to improve customer support operations.
Department
Service Quality Department – Customer Support Group
Job Location
Head Office, Karachi
Application Deadline
July 16, 2026
How to Apply
Interested candidates meeting the above criteria should apply through the official recruitment process of Meezan Bank Limited before the closing date.