💼 Job Type: Permanent
🎓 Education: Bachelor's or Master's degree in Business, Marketing, Communications, or a related field
💼 Experience: Minimum 3 years of relevant experience

Nishat Chunian Limited is seeking a proactive and customer-focused Customer Support Executive to deliver exceptional customer service across multiple communication channels. The ideal candidate will ensure a seamless omnichannel customer experience while efficiently managing inquiries, order support, and issue resolution for both online and retail customers.

Key Responsibilities

• Respond to customer inquiries via website, phone, WhatsApp, email, live chat, Instagram, and Facebook with a consistent brand voice.
• Deliver a unified customer experience for both online and in-store purchases.
• Assist customers with order tracking, delivery updates, returns, exchanges, and order modifications.
• Handle omnichannel support cases, including online purchases returned in-store and retail purchases exchanged online.
• Conduct Cash on Delivery (COD) confirmation calls to verify orders and help reduce Return-to-Origin (RTO).
• Coordinate with retail teams for click-and-collect orders, stock verification, and in-store exchanges.
• Provide accurate product information, including sizing, fabric details, care instructions, and availability for home textile and apparel products.
• Record all customer interactions in CRM or helpdesk systems to maintain accurate customer records.
• Escalate delivery, inventory, or fulfillment issues to relevant teams and ensure timely resolution.
• Meet response time SLAs while maintaining a high level of customer satisfaction.

Eligibility Criteria

• Bachelor's or Master's degree in Business, Marketing, Communications, or a related discipline.
• Minimum 3 years of relevant customer support experience, preferably in e-commerce, retail, or omnichannel customer service.
• Excellent communication skills in both Urdu and English (spoken and written).
• Experience using Shopify for order management, including tracking, returns, and order updates.
• Familiarity with WhatsApp Business, social media messaging platforms, and customer support ticketing systems.
• Strong problem-solving, multitasking, and customer relationship management skills.
• Ability to remain calm, patient, and professional while handling customer concerns.

Preferred Skills

• Experience working in an omnichannel retail environment.
• Previous exposure to COD verification processes and reducing RTO rates.
• Knowledge of Odoo, Trade Unleash, or similar Order Management Systems (OMS).
• Product knowledge of fashion, apparel, home textiles, or related retail categories.

Why Join Nishat Chunian Limited?

• Permanent career opportunity with a leading organization.
• Dynamic and collaborative work environment.
• Exposure to modern omnichannel retail operations.
• Professional growth and career development opportunities.

📢 Important Notice

🔎 Source: Official Careers Portal
⚠️ We only share verified job listings and are not the hiring authority.