🎓 Qualification: Bachelor's Degree or Intermediate with 6 years of relevant experience

📋 Job Overview

An exciting opportunity is available for a Department Manager – Delivery Solutions to oversee delivery operations, ensure timely customer service, and coordinate with multiple departments for smooth logistics and operational efficiency.

🔑 Key Responsibilities

• 🚚 Manage and organize customer deliveries with the correct quantity and specifications.
• 📦 Monitor orders, stock availability, and ensure timely, efficient deliveries.
• 🤝 Coordinate effectively with Operations, Store Management, Head Office, Buyers, Field Sales, and Delivery teams.
• ⛽ Verify daily fuel costs, transactions, and maintain proper documentation.
• 📊 Update and monitor daily KPIs.
• 📞 Handle and resolve customer delivery-related complaints professionally.
• 📝 Collect customer feedback regularly to improve service quality.
• 💰 Coordinate with Head Office regarding fuel expenses, fixed costs, KPIs, and third-party vehicle expenses.
• 📁 Maintain accurate customer records and ensure data quality for effective communication.
• ✅ Perform additional duties assigned by the reporting manager or senior management.

🎯 Candidate Requirements

• Bachelor's Degree or Intermediate qualification.
• Minimum 6 years of relevant experience in delivery operations, logistics, or supply chain management.
• Strong leadership, coordination, communication, and customer service skills.
• Ability to manage operational KPIs, documentation, and cross-functional teams efficiently.

🔎 Source: Official Careers Portal
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