• Department: Branch Operations
• Grade: AVP
• Job Type: Permanent
• No. of Positions: 1

Key Responsibilities

• Lead and supervise branch operations to ensure smooth daily banking activities.
• Work closely with the Branch Manager to achieve operational excellence.
• Ensure full compliance with bank policies, SOPs, and SBP Prudential Regulations.
• Deliver outstanding customer service and resolve customer complaints promptly.
• Supervise branch staff and recommend timely staff rotation where required.
• Ensure dual-control procedures and safeguard confidential banking information.
• Authorize and monitor financial and non-financial transactions in real time.
• Maintain daily balancing of cash books, vaults, and branch accounts.
• Oversee deposits, cash operations, remittances, clearing, HR, credits, JazzCash, recoveries, and related banking functions.
• Prepare and submit operational MIS reports, confirmations, and compliance reports.
• Coordinate internal, external, and SBP audits and ensure timely compliance.
• Maintain records of account opening documentation and security stationery.
• Supervise custody of security items including PDCs, gold, passbooks, ATM codes, and duplicate keys.
• Ensure proper record keeping, voucher verification, and end-of-day operational closure.
• Manage HR and administrative matters for branch staff.
• Coordinate with internal departments to ensure efficient branch operations.
• Perform additional responsibilities assigned by the Line Manager.

Eligibility Criteria

Education

• Bachelor's degree in Marketing, Commerce, Business Administration, or a related discipline from a recognized institution.
• MBA will be considered an added advantage (subject to approval).

Experience

• Minimum 5 years of relevant banking operations experience.

Preferred Skills

• Strong knowledge of branch operations and banking procedures.
• Understanding of SBP Prudential Regulations and regulatory compliance.
• Leadership and team management abilities.
• Customer service and complaint resolution skills.
• Operational risk management.
• Financial transaction authorization.
• Audit coordination and compliance management.
• Cash management and reconciliation.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.

Why Join MMBL?

Mobilink Microfinance Bank Limited serves 48+ million registered users across Pakistan through an extensive network of 114+ branches and 270,000+ branchless banking agents. MMBL combines traditional microfinance with innovative digital banking solutions to promote financial inclusion and empower millions of customers nationwide.

Employees benefit from:

• Career growth opportunities
• Collaborative work environment
• Digital banking innovation
• Leadership development
• Customer-focused culture
• Competitive professional experience

How to Apply

Interested candidates who meet the eligibility criteria should submit their applications before July 30, 2026 through the Official Careers Portal.

Source & Disclaimer

🔎 Source: Official Careers Portal

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