🎓 Qualification: Bachelor's Degree
💼 Experience: Relevant experience in customer experience, retail operations, team management, or store management is preferred.

METRO Pakistan is looking for a Customer Experience Manager – Dry & NonFood to lead store operations, enhance customer satisfaction, and drive sales performance. The selected candidate will oversee merchandising, promotional activities, team development, operational efficiency, and ensure compliance with company standards for hygiene, safety, and customer service.

Key Responsibilities

• Implement corporate policies and strategic decisions within the store.
• Monitor and improve the store's operational and financial performance.
• Lead, organize, and motivate store teams to achieve business goals.
• Resolve customer complaints and enhance the overall shopping experience.
• Coordinate with cross-functional departments to improve efficiency and market share.
• Ensure staff and product hygiene standards are maintained according to company policies.
• Execute effective merchandising, store layout, and customer traffic flow strategies.
• Plan and implement promotional campaigns to increase product awareness and sales.
• Evaluate the effectiveness of sales promotions and recommend improvements.
• Manage customer service standards to maximize sales and customer satisfaction.
• Ensure compliance with health, safety, security, and emergency procedures.
• Support employee growth through continuous coaching and training.

Requirements

• Bachelor's degree from a recognized institution.
• Strong leadership, communication, and problem-solving skills.
• Experience in retail operations, merchandising, or customer experience management is an advantage.
• Ability to manage teams, improve store performance, and deliver exceptional customer service.

Why Join METRO Pakistan?

• Work with one of the world's leading wholesale and retail organizations.
• Opportunity to lead customer experience initiatives in a dynamic retail environment.
• Professional growth, continuous learning, and career development.
• Collaborative and technology-driven workplace.

📌 Apply through the Official Careers Portal.

🔎 Source: Official Careers Portal
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