📂 Division: Commercial Central 5
🎯 Career Level: Entry Level
📝 Job Type: Contractual

An exciting opportunity is available for an Associate Sales Operations professional to support sales channel operations, coordinate with internal teams, manage franchise-related processes, and contribute to overall sales performance in the assigned territory. The role requires strong organizational, communication, and coordination skills to ensure smooth operational activities and business growth.

Key Responsibilities

• Coordinate with Head Office for franchise agreements, renewals, and documentation.
• Process franchise resignation/termination documentation and security deposit refunds.
• Liaise with HQ and regional teams to resolve operational issues and facilitate business partner credit.
• Coordinate franchise outlet BOQs, layouts, and renovation-related matters with Admin and S&D teams.
• Work with Engineering teams to monitor network expansion and resolve network optimization issues.
• Communicate marketing campaigns, sales initiatives, and important announcements to sales staff and franchisees.
• Support telesales retailer expansion by identifying high and low-performing retailers.
• Coordinate issue resolution with relevant departments for retailer operations.
• Encourage sales teams to maximize active retailers and reduce invalid retailer requests.
• Support Mobile Number Portability (MNP) retail base expansion initiatives.
• Monitor primary and secondary franchise sales performance.
• Identify low-performing franchises and recommend strategies to improve sales and stock movement.

Eligibility Criteria

🎓 Education

• Minimum Bachelor's Degree.

💼 Experience

• Preferably at least 1 year of relevant professional experience.

Required Skills

Core Skills

• Teamwork
• Interpersonal Communication
• Negotiation
• Adaptability
• Time Management
• Conflict Management

Technical Skills

• CRM Operations
• Basic Financial Operations
• Working knowledge of RNR & CSP Portals
• Microsoft Office Suite

Why Apply?

• Excellent opportunity to build a career in sales operations.
• Work closely with cross-functional teams and regional business partners.
• Gain exposure to franchise operations, sales reporting, and commercial activities.
• Develop operational and coordination expertise in a dynamic business environment.

🔎 Source: Official Careers Portal
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