Job Type: Contract (3 Years, Renewable)
Position Level: OG-II
Gender: Female

National Bank of Pakistan (NBP), known as "The Nation's Bank," is one of Pakistan's largest financial institutions with an extensive local and international branch network. The bank is committed to promoting financial well-being, sustainable growth, and inclusive development while transforming into a future-ready, agile, and sustainable organization.

NBP is inviting applications from talented, dedicated, and experienced professionals for the position of Relationship Manager - Roshan Digital Account (Female) in the International, Financial Institutions & Remittances department.

Position Details

• Job Title: Relationship Manager - Roshan Digital Account (Female)
• Grade: OG-II
• Department: International, Financial Institutions & Remittances
• Reports To: Unit Head - Roshan Digital Account
• Location: Karachi

Eligibility Criteria

Education

Applicants should possess:

• Minimum Bachelor's degree or equivalent from an HEC-recognized local or international university or institute.
• Candidates with a Bachelor's or Master's degree in Business Administration, Finance, Marketing, or relevant professional certifications will be preferred.

Experience

• Minimum 2 years of experience in Relationship Management.
• Candidates with prior experience in Digital Banking will be given preference.

Required Skills

Applicants should have:

• Excellent communication and interpersonal skills.
• Strong business development and strategic thinking abilities.
• Analytical and data-driven approach.
• Ability to build, manage, and strengthen customer relationships.
• Understanding of KYC, AML, and regulatory requirements related to Roshan Digital Accounts.
• Effective time management and project coordination skills.
• Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.

Key Responsibilities

The selected candidate will be responsible for:

• Acquiring new customers for Roshan Digital Account opening.
• Following up on customer referrals and converting leads.
• Providing customer support regarding account opening, online document submission, and related inquiries.
• Reviewing daily KYC cases and resolving documentation discrepancies.
• Maintaining and strengthening relationships with existing customers.
• Coordinating with Operations, Product, Digital Banking, and Centralized Account Opening teams to resolve customer issues.
• Managing customer complaints related to Roshan Digital Accounts according to bank policies.
• Performing additional duties assigned by management.

Selection Process

Only shortlisted candidates who meet the eligibility criteria will be invited for:

• Assessment Test (if applicable)
• Panel Interview

Employment Terms

• Contract duration: 3 years
• Contract may be renewed based on management discretion and performance.
• Successful candidates will receive a competitive salary and benefits according to the Bank's policies.

How to Apply

Interested candidates should submit their applications through the official recruitment process within 10 working days from the publication date of the advertisement.

Late or incomplete applications will not be considered.

Important Information

• Only shortlisted candidates will be contacted.
• No TA/DA will be provided for tests or interviews.
• National Bank of Pakistan is an equal opportunity employer and encourages applications from all qualified individuals regardless of gender, religion, or disability.