Division: Govt. & Corporate Sales North

📌 Job Description

PTCL is seeking a dynamic and result-oriented Business Relationship Manager – Chinese Accounts responsible for developing and managing corporate relationships, generating new business opportunities, and ensuring customer satisfaction within the Chinese corporate segment.

The role focuses on providing dedicated sales and after-sales services to Chinese-origin companies and Chinese nationals, managing corporate portfolios, and driving revenue growth through innovative B2B solutions.

🎯 Key Responsibilities

Sales Management

• Sell PTCL’s B2B solutions including:
  • Fixed Broadband Services
  • Internet & Voice Solutions
  • DPLC & IPLC Services
  • Cloud Computing Solutions
  • DICT Solutions
  • M2M / IoT Solutions
• Collaborate with technical teams to develop customized solutions according to client requirements.
• Identify new business opportunities and develop competitive solutions for corporate clients.
• Acquire revenue-generating customers and expand corporate business.
• Manage existing client relationships through excellent customer service and retention strategies.

Business Development

• Achieve monthly sales targets assigned by management.
• Explore new growth opportunities through existing and potential clients.
• Build and maintain strong business relationships.
• Identify customer issues and ensure timely resolution to improve satisfaction and generate referrals.

Revenue Growth

• Ensure achievement of assigned revenue targets.
• Increase revenue from existing corporate customers and prospective clients.
• Develop strategies to maximize business growth opportunities.

Customer Retention & Portfolio Management

• Monitor corporate activations and disconnections while analyzing reasons.
• Develop customer retention strategies to minimize churn.
• Resolve service, billing, and operational issues to maintain long-term customer relationships.
• Manage portfolio growth and collections effectively.

✅ Eligibility Criteria

Education

• Minimum Bachelor’s Degree required.

Experience

• Preferred: 2+ years of relevant experience in corporate sales, B2B solutions, or relationship management.

🛠 Required Skills

Generic Skills

✔ Strong follow-up and client management skills
✔ Ability to multitask and prioritize tasks
✔ Result-oriented execution approach
✔ Excellent communication skills
✔ Strong reporting and presentation abilities
✔ Proficiency in MS Office

Job-Specific Skills

✔ Understanding of B2B Enterprise Solutions, Mobile Data & GSM Business
✔ Strong market knowledge and relationships within the Chinese corporate sector
✔ Understanding of CPEC-related projects and business opportunities
✔ Expertise in portfolio management and collections
✔ Ability to build cross-functional relationships with Chinese corporate clients and internal teams

Special Requirement

⭐ Knowledge of the Chinese language will be preferred.

🔎 Source: Official Careers Portal
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