👥 No. of Positions: 01
📊 Experience Required: 6–10 Years (Relevant Experience: 6–8 Years)

📌 Job Summary

Islamabad Serena Hotel is looking for an experienced and dynamic Director Rooms Division to lead and manage Front Office, Housekeeping, and Laundry operations. The role requires strong leadership, guest service excellence, operational management, team development, and the ability to ensure smooth hotel operations aligned with Serena Hotels’ quality standards.

The selected candidate will be responsible for leading departmental teams, improving guest satisfaction, managing operational performance, controlling costs, and supporting overall hotel objectives.

🎯 Key Responsibilities

🏨 Rooms Division & Front Office Management

• Lead, train, and supervise Front Office, Housekeeping, and Laundry teams.
• Develop and implement strategies to improve guest satisfaction and service quality.
• Oversee daily Rooms Division operations and ensure exceptional guest experiences.
• Monitor guest feedback, complaints, and service improvement initiatives.
• Personally welcome VIP guests and maintain strong relationships with regular guests.
• Manage special arrivals, events, and guest recognition activities.
• Ensure implementation of operational standards and quality procedures.
• Coordinate staffing requirements and optimize departmental performance.

🧹 Housekeeping & Quality Control

• Collaborate with Executive Housekeeper and Engineering teams for room quality management.
• Regularly inspect VIP rooms, guest rooms, and public areas.
• Support decisions regarding room standards, linen, laundry, and room presentation.
• Ensure effective implementation of housekeeping procedures and training programs.
• Manage external service providers including laundry and cleaning operations.

📊 Financial & Operational Control

• Assist in budgeting, forecasting, and expense management processes.
• Monitor departmental financial performance and control operational costs.
• Prepare management reports and provide operational insights.
• Coordinate with Finance and department heads regarding budget and operational matters.

👥 Leadership & Administration

• Support General Manager/Resident Manager during their absence.
• Work closely with the Executive Committee to achieve hotel objectives.
• Lead quality meetings and ensure compliance with Serena Hotels’ standards.
• Select, train, evaluate, and develop department heads.
• Plan internal events, meetings, and operational projects.
• Promote hospitality excellence and professional guest service culture.

🎓 Academic Qualifications

Candidates must have at least one of the following qualifications:

✅ MBA (Management)
✅ MBA (Marketing)
✅ MS Degree
✅ BSc in Hospitality Management
✅ BSc in Hotel Management
✅ Diploma in Hotel Management

🏆 Preferred Candidate Profile

✔ Strong leadership and team management skills
✔ Extensive experience in luxury hotel operations
✔ Excellent guest relations and communication abilities
✔ Knowledge of hospitality standards and quality management
✔ Ability to manage multiple departments effectively

📌 Apply Now: Visit the official careers portal of Serena Hotels to submit your application.

🔎 Source: Official Careers Portal
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