National Bank of Pakistan (NBP), “The Nation’s Bank,” aims to support the financial well-being of the nation while enabling sustainable growth and inclusive development through its extensive local and international branch network.

As one of the leading and largest banks in Pakistan, NBP contributes significantly to the country’s socioeconomic development. The Bank is transforming into a future-fit, agile, and sustainable institution.

In line with its strategy, National Bank of Pakistan is seeking talented, dedicated, and experienced professionals for the following position in the area of Retail Banking.

Job Details

Job Title: Relationship Manager (OG-III)
Department/Area: Retail Banking
Reporting To: Team Leader
Employer: National Bank of Pakistan (NBP)
Employment Type: Contractual
Contract Duration: 3 years, extendable at the discretion of Management

Educational Qualification

• Minimum Graduation or equivalent from a local or international university, college, or institute recognized by the Higher Education Commission (HEC) of Pakistan.

Experience

• Minimum 1 year of banking sales experience in financial products.

Required Skills & Expertise

• Sales management and strong interpersonal skills.
• Ability to work in a field-based sales environment with frequent market visits.
• Target-oriented, self-motivated, and performance-driven mindset.
• Good geographical knowledge of the place of posting.
• Knowledge of banking products and services.
• Strong oral and written communication skills.
• Proficiency in Windows and MS Office.

Key Responsibilities

• Achieve assigned monthly, quarterly, and annual sales targets for account opening, deposit growth, and consumer financing.
• Conduct daily customer and market visits for both new-to-bank and existing customers under Conventional and Islamic Banking.
• Achieve assigned deposit targets through new-to-bank and existing customers and manage and grow the assigned deposit portfolio.
• Manage the liability portfolio with a strong understanding of customer behavior, balance movements, and seasonal trends.
• Identify attrition risks within the portfolio and take timely corrective actions to retain customer balances.
• Achieve cross-selling targets for bank products, including consumer assets and insurance products.
• Maintain high service quality standards while interacting with customers to ensure business retention.
• Resolve customer queries and issues in an efficient, amicable, and resourceful manner.
• Ensure tail management through activation of dormant accounts, Digital App and ATM activation, and deepening of tail accounts.
• Participate in periodic mass Customer Contact Drives, Market Storming activities, and similar initiatives.
• Maintain relevant MIS and business reports related to the assigned portfolio as required by management.
• Ensure compliance with applicable banking laws, instructions, regulations, and procedures.
• Address audit requirements and observations related to business, both internal and external, and implement measures to minimize recurrence.
• Ensure a Shariah-compliant environment is maintained at Islamic Banking windows within the region.
• Ensure all processes are completed within the specified Turnaround Time (TAT).
• Follow all Standard Operating Procedures (SOPs) according to the Bank’s policies and procedures.
• Perform any other assignment entrusted by the supervisor(s).

Places of Posting

The position is available at the following locations:

• Abbottabad
• Attock
• Bannu
• Battagram
• Buner
• Dera Ismail Khan
• Dudyal, Azad Kashmir
• Ghizer
• Gilgit
• Hangu District
• Haripur
• Hunza
• Jalalpur Bhattian
• Lower Dir
• Mansehra
• Mardan
• Mirpur, Azad Kashmir
• Pindi Bhattian
• Rawalakot, Azad Kashmir
• Sangla Hill
• Shangla District
• Sharakpur
• Sheikhupura
• Sukheki
• Upper Chitral

Assessment Test / Interview

Only shortlisted candidates who strictly meet the prescribed basic eligibility criteria will be invited for test and/or panel interview(s).

Employment Terms & Benefits

The employment will be on a contractual basis for a period of three years, which may be renewed at the discretion of Management.

Selected candidates will be offered a compensation package and other benefits according to the Bank’s policies and rules.

How to Apply

Interested candidates should apply online through the National Bank of Pakistan's designated careers portal. Applications received after the due date will not be considered under any circumstances.

No TA/DA will be admissible for the test/interview.

Equal Opportunity Employer

National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals regardless of gender, religion, or disability.